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What is Optimal Workshop?

Focus your decision-making on the needs of individuals by utilizing our user research platform, which helps transform insights into actionable strategies that enable confident decisions. With OptimalSort, discover how users categorize and label ideas, making it easier for you to enhance your content organization with confidence. Treejack provides essential user insights for creating an effective website layout that resonates with your audience, whether you're launching a new site or improving an existing one. Accelerate your design feedback cycle with Chalkmark, a tool that allows for quick and straightforward prototype testing with users, leading to faster refinements and enhancements. Through Questions, deepen your understanding of your clients, tackle significant queries, recruit the right study participants, and analyze results effectively. Furthermore, collaborate efficiently in Reframer, where you can consolidate all research notes, usability tests, and observations, creating a single reference point for your insights. This holistic methodology not only improves the quality of your research but also nurtures a culture of ongoing enhancement in your decision-making practices, ultimately leading to better outcomes and a more user-centered approach. By prioritizing user feedback, you can ensure that your strategies are not just informed but also aligned with the true needs of your audience.

What is FullSession?

Track user interactions such as clicks, taps, mouse movements, and hovers to uncover insights into user frustration, ultimately enhancing the overall online customer experience. Go beyond conventional heatmaps by monitoring dynamic elements like pop-ups, hidden sections, and drop-down menus. By employing our interactive heatmaps, you can analyze the user experience of complex mega-menus, reducing user frustration and increasing conversion rates. Ensure thorough capture of each click, scroll, and hover while identifying key components that attract user attention. Evaluate sentiment across different pages and demographic groups to better understand your audience. Combine quantitative metrics with qualitative insights for a deeper analysis. Collect and review your Net Promoter Score (NPS) to gain real-time feedback, while investigating user dissatisfaction through session recordings associated with lower ratings. Achieve a well-rounded understanding of user behavior throughout their journey by utilizing dynamic and interactive heatmaps to spotlight user drop-off points. This strategy not only allows for the improvement of conversion rates and efficient issue resolution but also enhances segmentation for better growth prospects. Moreover, this comprehensive method not only elevates user experience but also fosters lasting engagement and satisfaction, paving the way for future success. Exploring these insights consistently can lead to innovative strategies to further enhance user interactions.

Media

Media

Integrations Supported

Intercom
Jira
Segment
Shopify
Wix
WordPress

Integrations Supported

Intercom
Jira
Segment
Shopify
Wix
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optimal Workshop

Date Founded

2007

Company Location

New Zealand

Company Website

www.optimalworkshop.com

Company Facts

Organization Name

FullSession

Company Location

United States

Company Website

www.fullsession.io

Categories and Features

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

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