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What is Optimizely Opal?

The Optimizely Opal platform seamlessly incorporates advanced artificial intelligence into its Digital Experience Platform, enabling teams to craft, refine, and customize digital interactions while minimizing manual efforts and enhancing strategic capabilities; at the heart of this innovation is Optimizely Opal, an AI-powered orchestration and support system that collects contextual information from diverse sources within Optimizely One and executes tasks within workflows rather than just offering textual responses, which empowers teams to plan campaigns, generate content, brainstorm experimental concepts, assess results, and make well-informed optimization decisions utilizing branded, context-aware AI agents. This AI functionality spans a broad spectrum of areas, including content management, personalization, experimentation, analytics, and audience segmentation, allowing it to recommend and autonomously create variations for experiments and testing strategies, distill results into actionable insights, tailor digital content and messaging, and steer personalization initiatives based on real-time customer behaviors and preferences. Furthermore, the platform’s powerful AI features not only streamline the workflow for teams but also foster more meaningful and impactful customer interactions, ultimately enhancing overall user engagement and satisfaction. As a result, organizations leveraging the Optimizely Opal platform can expect to see improved performance in their digital marketing efforts.

What is Enjo?

Enjo AI is a powerful automation platform tailored for enterprises, leveraging generative AI technology to develop intelligent support agents that proficiently handle workflows across IT, HR, and customer service from initiation to completion. These agents can be tailored by organizations using their own knowledge repositories, which encompass documents, tickets, files, videos, and SharePoint visuals, resulting in accurate and context-sensitive responses, as well as automated ticket generation and routing. Furthermore, they can execute various tasks through natural language commands, enhancing operational efficiency. The platform features AI-driven search functionalities to provide customized responses to inquiries, automated ticketing to optimize request management, and agent assist capabilities that deliver real-time support to human agents. It also includes AI actions that perform functions such as querying databases or modifying records, complemented by AI Insights that give critical visibility into trends, potential bottlenecks, and overall performance indicators. With effortless integration into widely-used tools like Slack, Teams, Jira, and ServiceNow, it facilitates rapid implementation, often yielding immediate benefits from the outset thanks to its no-code setup. This groundbreaking method not only boosts productivity but also transforms the way organizations engage with their support frameworks, ultimately leading to improved service delivery and customer satisfaction.

Media

Media

Integrations Supported

.NET
Amazon Web Services (AWS)
Atlassian Data Center
Jira
Microsoft SharePoint
Microsoft Teams
Optimizely One
Salesforce
ServiceNow
Slack

Integrations Supported

.NET
Amazon Web Services (AWS)
Atlassian Data Center
Jira
Microsoft SharePoint
Microsoft Teams
Optimizely One
Salesforce
ServiceNow
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$490 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optimizely

Company Location

United States

Company Website

www.optimizely.com/ai/

Company Facts

Organization Name

Enjo

Company Location

United States

Company Website

www.enjo.ai/

Categories and Features

Categories and Features

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