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What is Optum Patient Care Management?

To improve healthcare results, it is crucial to view the patient as a whole, empower both the individuals receiving care and their support teams, and enhance the scalability and effectiveness of care management initiatives. Optum® Patient Care Management allows organizations to take a proactive and informed approach to managing patient care across the healthcare landscape, creating sustainable networks that foster authentic patient-centered experiences throughout all stages of the healthcare journey. By developing intelligent workflows that automatically initiate necessary actions and crafting precise interventions along with personalized care plans, Optum Patient Care Management empowers care managers to focus on vital aspects that greatly affect the quality and cost of care. Additionally, by collating and standardizing various clinical and claims data, alongside an ever-growing collection of sociodemographic, behavioral, and self-reported patient information, Optum offers a thorough, 360-degree perspective of each patient involved in care coordination. This comprehensive strategy guarantees that healthcare delivery is not only thorough but also specifically designed to cater to the distinct needs of every individual effectively, thereby improving overall patient satisfaction and outcomes. Ultimately, this innovative approach helps foster stronger relationships between patients and providers, driving better health results in the long run.

What is IBM Phytel?

IBM Phytel provides automated solutions aimed at enhancing patient engagement, which in turn optimizes resources and significantly improves patient outcomes. These innovative tools are designed to identify care gaps, set priorities for patient engagement, and monitor progress over time. By effectively increasing the number of scheduled and attended appointments, as well as annual wellness checks and telehealth consultations, healthcare practices can experience notable advancements. The system also plays a crucial role in improving performance on key quality metrics related to MIPS, PCMH, MSSP, and other standards. As a result, staff can focus their attention on other urgent care needs while ensuring patients receive timely, relevant information for the best possible care. IBM Phytel’s solutions are compatible with virtually any electronic health record (EHR), fostering collaboration among patients, healthcare providers, and care teams to achieve better health outcomes. The platform employs evidence-based communication strategies to enhance health for high-priority patients effectively. Furthermore, it supports the rollout of personalized management campaigns for chronic and preventive care, promoting proactive patient engagement. By implementing automated, multi-channel appointment reminders, healthcare practices can substantially decrease the occurrence of no-shows, leading to a more streamlined and efficient healthcare delivery process. This comprehensive approach not only addresses immediate patient needs but also lays the foundation for long-term health management and improved overall wellness.

Media

Media

Integrations Supported

Avalon Laboratory System
CareBridge
InvisaClaim

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optum

Company Location

United States

Company Website

www.optum.com/business/solutions/provider/data-analytics/patient-care-management.html

Company Facts

Organization Name

Phytel, An IBM Company

Date Founded

1997

Company Location

United States

Company Website

www.ibm.com/watson-health/about/phytel

Categories and Features

Patient Management

Not specified

Categories and Features

Population Health Management (PHM)

Analytics
Cost-of-Care Analysis
Data Storage
EMR/EHR Integration
Patient Engagement
Patient Identification
Patient Risk Stratification
Patient-Reported Outcomes
Predictive Alerts
Utilization Tracking

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