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What is Oracle Social Cloud?

Oracle Social Cloud Service is an all-encompassing platform aimed at improving and broadening customer interactions through various social media channels. This solution integrates four essential elements of social relationship management—social listening, social analytics, social engagement, and social publishing—into one unified interface, providing the most comprehensive social relationship management offering available today. To make the most of this service, users need to have an Oracle Identity Cloud Service account with the right access permissions, such as being designated as an Identity Domain Administrator or Application Administrator. Additionally, an Oracle Social Cloud Service account with administrative rights is critical for establishing federated authentication alongside the Oracle Social Cloud Service itself. For seamless provisioning, it is also necessary to obtain client credentials, which include the client ID and client secret, as well as the appropriate API access permissions to ensure correct authentication with the REST APIs of Oracle Social Cloud Service. This level of integration allows organizations to enhance their social media management efforts and refine their customer engagement tactics, ultimately leading to a more effective communication strategy. By leveraging these tools, businesses can foster stronger connections with their audience and adapt to the ever-changing social landscape.

What is Grapevine6?

Many digital sales and advocacy projects face challenges in gaining traction and achieving substantial outcomes. Grapevine6 marks a major step forward in enhancing social interaction among sales personnel. A significant number of digital selling and employee advocacy campaigns do not succeed due to inadequate user engagement, a lack of captivating and relevant content, and a subpar experience for both workers and their target audiences. Grapevine6 resolves these challenges by carefully evaluating 150,000 pieces of newly released content each day from more than 11,000 sources, offering each individual a customized content feed. In the current landscape, personal interactions are crucial, as professional conversations and relationship development are increasingly occurring on social media channels. Additionally, Grapevine6's strong integrations with leading enterprise security, compliance, and archiving solutions offer reassurance even for the most cautious teams. This empowers clients to effectively oversee and limit sensitive information while tracking communication on a broad scale, employing tailored rules and workflows that suit their unique needs. Such flexibility guarantees that organizations can succeed in a continually changing digital environment, ultimately fostering a more engaged and informed workforce.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Contact Oracle for pricing details.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Online Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Company Facts

Organization Name

Grapevine6

Date Founded

2013

Company Location

Canada

Company Website

www.grapevine6.com

Categories and Features

Social Selling

Lead Engagement
Pre-Approved Content Library

Categories and Features

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling

Sales Content Management

Content Recommendations
Engagement Analytics

Sales Engagement

Lead Management
Reporting / Analytics
Workflow Management

Social Selling

Automated Publishing
Compliance Management
Content Management
Employee Advocacy
Performance Metrics

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