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What is Oracle Social Cloud?

Oracle Social Cloud Service is an all-encompassing platform aimed at improving and broadening customer interactions through various social media channels. This solution integrates four essential elements of social relationship management—social listening, social analytics, social engagement, and social publishing—into one unified interface, providing the most comprehensive social relationship management offering available today. To make the most of this service, users need to have an Oracle Identity Cloud Service account with the right access permissions, such as being designated as an Identity Domain Administrator or Application Administrator. Additionally, an Oracle Social Cloud Service account with administrative rights is critical for establishing federated authentication alongside the Oracle Social Cloud Service itself. For seamless provisioning, it is also necessary to obtain client credentials, which include the client ID and client secret, as well as the appropriate API access permissions to ensure correct authentication with the REST APIs of Oracle Social Cloud Service. This level of integration allows organizations to enhance their social media management efforts and refine their customer engagement tactics, ultimately leading to a more effective communication strategy. By leveraging these tools, businesses can foster stronger connections with their audience and adapt to the ever-changing social landscape.

What is Hearsay?

Hearsay Systems is transforming the client experience within the financial services sector. With the Hearsay Client Engagement Platform, over 200,000 agents and advisors are empowered to cultivate genuine and insightful business relationships. The platform effectively manages the final stages of digital communication, ensuring that interactions are both guided and documented. Used by some of the most esteemed financial institutions globally, such as New York Life, Morgan Stanley, and Charles Schwab, Hearsay's SaaS solution enhances their ability to broaden their outreach, optimize sales interactions, and deliver outstanding client service consistently and in compliance with regulations. Headquartered in San Francisco, Hearsay also boasts teams located across North America, Europe, and Asia, showcasing its commitment to global reach and collaboration. This strategic positioning allows Hearsay to stay attuned to the diverse needs of its clients worldwide.

Media

Media

Integrations Supported

Integrations Supported

Global Relay

API Availability

API Availability

Pricing Information

Contact Oracle for pricing details.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Company Facts

Organization Name

Hearsay Systems

Company Location

United States

Company Website

www.hearsaysystems.com

Categories and Features

Social Selling

Lead Engagement
Pre-Approved Content Library

Categories and Features

Content Management

Not specified

Customer Engagement

Not specified

SMS Marketing

Not specified

Social Selling

Not specified

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