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What is Oracle Social Cloud?

Oracle Social Cloud Service is an all-encompassing platform aimed at improving and broadening customer interactions through various social media channels. This solution integrates four essential elements of social relationship management—social listening, social analytics, social engagement, and social publishing—into one unified interface, providing the most comprehensive social relationship management offering available today. To make the most of this service, users need to have an Oracle Identity Cloud Service account with the right access permissions, such as being designated as an Identity Domain Administrator or Application Administrator. Additionally, an Oracle Social Cloud Service account with administrative rights is critical for establishing federated authentication alongside the Oracle Social Cloud Service itself. For seamless provisioning, it is also necessary to obtain client credentials, which include the client ID and client secret, as well as the appropriate API access permissions to ensure correct authentication with the REST APIs of Oracle Social Cloud Service. This level of integration allows organizations to enhance their social media management efforts and refine their customer engagement tactics, ultimately leading to a more effective communication strategy. By leveraging these tools, businesses can foster stronger connections with their audience and adapt to the ever-changing social landscape.

What is Oracle Siebel CRM?

Leading companies worldwide utilize Siebel CRM to achieve their digital transformation goals effectively. As a crucial component of Oracle's customer experience product suite, Siebel CRM includes a comprehensive product development roadmap. It is meticulously crafted to enhance visibility within sales pipelines, increase sales productivity, and elevate overall financial outcomes while promoting seamless information exchange among teams. Oracle's Siebel Sales integrates effortlessly with the entire suite of Siebel offerings, allowing for flexible, phased implementations that meet the changing demands of expanding businesses. In addition, Oracle's Siebel Campaign Management and Dialogue Manager streamline the planning, execution, and budgeting of customized, permission-based marketing initiatives. These resources provide extensive workflow and collaboration capabilities for both the approval and execution of campaigns, along with financial modeling tools that optimize the allocation of marketing budgets. This results in a robust marketing command center that facilitates real-time monitoring of campaigns across the organization. Ultimately, Siebel CRM equips companies with the tools they need to thrive in a progressively digital environment while adapting to new challenges. Companies can leverage these advanced capabilities to not only meet their current needs but also anticipate future market trends.

Media

Media

Integrations Supported

Integrations Supported

AD Bridge
Airbyte
AscentialTest
BNM360
CorralData
DATPROF
IDmission
Ikigai
Oracle Cloud Infrastructure
Privacy360
Qmatic Experience Cloud
Qmatic Orchestra
Quaeris
RadiantOne
SafePaaS
Safyr
Sesame Software
TxContact
Viewed

API Availability

API Availability

Pricing Information

Contact Oracle for pricing details.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/applications/siebel/

Categories and Features

Social Selling

Lead Engagement
Pre-Approved Content Library

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Task Management
Territory Management

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