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OrbusInfinity stands out as a premier software platform utilized by organizations globally for managing, overseeing, and visualizing their IT and business transformations.
The OrbusInfinity Enterprise Transformation tool is uniquely designed from the ground up to fully integrate with Microsoft 365, which is renowned as the leading secure business productivity suite for enterprises.
With a focus on four essential disciplines—Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis, and Governance Risk & Compliance—OrbusInfinity offers unparalleled support for transformation initiatives, showcasing hundreds of successful business outcomes.
As a SaaS solution, OrbusInfinity features a flexible or fixed metamodel and accommodates major industry frameworks such as TOGAF, BPMN, and ArchiMate, providing a comprehensive and governed single source of truth in the cloud.
In addition to its robust capabilities, OrbusInfinity ensures that organizations can effectively manage their transformation processes while adhering to industry standards and practices.
Schedule a demonstration today to discover how OrbusInfinity can elevate your organization's transformation journey.
What is Infinity Call Tracking?
Evaluating customer phone interactions is vital for boosting profits and reducing costs. Infinity provides organizations with essential tools to elevate sales performance, streamline operational processes, and maximize marketing expenditures. Functioning as a cloud-based call intelligence platform, Infinity is integral to the technological framework that supports marketing, sales, and contact center functions. Its sophisticated call tracking features are crucial for identifying the authentic sentiments conveyed during customer communications. By understanding the deeper context and emotions behind these conversations, businesses can significantly improve their customer engagement outcomes. Infinity diligently maps user journeys, offering in-depth insights into the elements that influence awareness, interaction, and conversion, thereby optimizing your marketing spending and allowing you to focus on your core priorities. Moreover, it delivers valuable data insights that enable more effective sales tactics, helping companies maintain a competitive edge by comprehending the nuances of discussions, which in turn accelerates and enhances deal closures. Through the utilization of these insights, businesses can forge more significant relationships with their clients, ultimately nurturing lasting loyalty and enhancing customer satisfaction. This comprehensive approach not only benefits immediate sales objectives but also builds a foundation for sustainable growth and success in the long run.
Integrations Supported
Cherwell Software
Flexera One
Google Analytics
Jira
Lucidchart
Microsoft 365
Microsoft Power BI
Microsoft Visio
OneTrust Privacy Automation
Optimizely One
Integrations Supported
Cherwell Software
Flexera One
Google Analytics
Jira
Lucidchart
Microsoft 365
Microsoft Power BI
Microsoft Visio
OneTrust Privacy Automation
Optimizely One
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$100.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Orbus Software
Date Founded
2004
Company Location
United Kingdom
Company Website
www.orbussoftware.com/product/orbusinfinity
Company Facts
Organization Name
Infinity Tracking
Date Founded
2010
Company Location
United Kingdom
Company Website
www.infinity.co
Categories and Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Enterprise Architecture
Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
GRC
Auditing
Disaster Recovery
Environmental Compliance
IT Risk Management
Incident Management
Internal Controls Management
Operational Risk Management
Policy Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Categories and Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions