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What is Outerscore?

Outerscore transforms the complex task of sourcing external labor and services by converting it into a fully digital procure-to-pay framework. The platform proficiently matches tasks with the right suppliers or talent, guaranteeing both competitive pricing and high quality standards. Through the use of interactive questions, Outerscore determines the type of work required, the classification of workers, the appropriate supply channel, and the most suitable commercial model. This software automates the complete demand cycle for external services, offering pre-designed workflows tailored to various considerations such as country, project value, type of work, and assessment criteria. This functionality benefits hiring managers, procurement teams, HR departments, legal advisors, finance professionals, service and staffing vendors, managed service providers (MSPs), and freelance contractors alike. Our solution is an all-encompassing package that caters to diverse labor types, featuring a highly modular and adaptable system with self-service configurability, which drastically shortens deployment timelines. Additionally, this innovative approach not only boosts efficiency but also enables users to tailor their experience according to the unique requirements of their organization, enhancing overall satisfaction and productivity. As a result, organizations can maximize their external workforce potential while ensuring compliance and quality throughout the process.

What is Calabrio Workforce Management?

Revolutionize your approach to team management and motivation with Calabrio WFM's cutting-edge solutions, available both in the cloud and on-premise. These offerings enable contact centers to efficiently strategize and oversee their operations, boost employee satisfaction, and provide outstanding customer service. By combining effective staffing methods with opportunities for staff engagement, Calabrio WFM enhances visibility, adaptability, and overall effectiveness. Tailored for mobile use and centered around user experience, this solution maximizes the capabilities of your organization and its personnel. Our sophisticated self-service and agile scheduling technologies are designed to match the rapid pace of your operations, fostering a more flexible and appealing atmosphere that caters to employee preferences. Additionally, incorporating powerful technology into your workforce management strategies through self-service agent options and automated interfaces for contact center platforms allows you to optimize forecasting, scheduling, and communication workflows. By actively involving employees through prompt feedback and gamification strategies, you not only support their professional advancement but also provide them with the flexibility they desire in their roles. Ultimately, leveraging Calabrio WFM empowers your organization with essential resources to excel in a challenging market environment, ensuring both team and customer satisfaction. Embrace this opportunity to elevate your workforce management and drive your organization toward success.

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Integrations Supported

Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting

Integrations Supported

Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Outerscore

Date Founded

2019

Company Location

Germany

Company Website

www.outerscore.com

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/workforce-management/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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