Top Calabrio Workforce Management Alternatives

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Our globally recognized solutions for contact center compliance and workforce optimization have received numerous accolades. By implementing compliance recording, businesses can safeguard themselves against theft, legal issues, and potential fines. Eleveo offers comprehensive coverage tailored to your requirements, accommodating everything from voice calls to land mobile radios. To maintain compliance, users have the option to anonymize or eliminate sensitive information from their data. Data archiving can be customized based on specific rules or can be done automatically through categorization features. Additionally, you can oversee your team's voice interactions with clients effectively. Every action taken within the system is logged for auditing purposes, and simplified extracts are available for thorough compliance reviews. It is essential to record support, sales, and back-office business transactions to protect your interests, ensuring everything is documented in a centralized location. With decades of experience in recording voice conversations, our solutions have gained the trust of clients worldwide, reinforcing our commitment to excellence in compliance and optimization. This level of reliability makes us a preferred choice for businesses striving for operational integrity.

Greenshades is a cloud-based payroll and HR solution that prioritizes compliance, earning the trust of countless businesses. This platform is designed to be ERP-independent and adaptable, enabling straightforward setup and sustainable in-house operations over time. Greenshades boasts seamless integration with various systems, including Dynamics GP, Dynamics365 BC Business Central, and F&O Financial and Operations, along with legacy platforms like NAV, SL, and AX. This flexibility ensures a tailored experience without the burdensome costs associated with third-party payroll providers. Greenshades simplifies payroll and HR processes significantly, featuring an extensive employee self-service portal, proactive compliance measures, and thorough tax reporting capabilities. Notably, we operate with NO float, meaning there is no need for pre-funding payroll tax accounts. Furthermore, our payroll platform is complemented by highly-rated support, with knowledgeable experts ready to guide you through each step of the payroll process, ensuring a smooth and efficient experience. With Greenshades, managing payroll and HR has never been more convenient or efficient.

Intradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.

The demand for flexible work arrangements is increasing significantly. Ubeya presents itself as the ultimate operating system designed for temporary employment. By offering a comprehensive solution tailored for staffing and recruitment firms, event management at stadiums, and businesses that utilize temporary workers, Ubeya stands out in the market. This innovative SaaS B2B platform is revolutionizing the temporary job sector through technology. It creates connections between companies that oversee flexible workers, enabling them to efficiently manage, outsource, evaluate, and compensate their entire workforce. By streamlining operations across staffing agencies, businesses, and temporary employees, Ubeya automates various processes including scheduling, communication, payroll, and compliance, thereby enhancing efficiency. With Ubeya’s advanced technology, temporary workers experience a sense of belonging to their companies, which strengthens their engagement and accountability in the tasks they perform. The platform consolidates fragmented communication channels, improves worker retention, and lowers the rate of no-shows, effectively transforming the experience of flexible work. As a result, Ubeya’s solution empowers countless businesses around the globe to become more agile and resilient, fostering growth, operational excellence, and satisfied employees. Have you ever considered how large venues like the O2 Arena coordinate their workforce? Ubeya equips them with all the necessary tools for seamless management.

NiCE Employee Engagement Manager is a workforce management automation solution focused on improving agent flexibility and engagement. It gives contact center employees mobile access to manage schedules, shifts, and availability in real time. Self-service tools allow agents to trade shifts, request time off, and pick up extra hours with ease. EEM automates intraday schedule changes to keep staffing aligned with customer demand. AI-driven rules enable organizations to automate staffing actions while maintaining control and visibility. Real-time productivity alerts help prevent performance drops during shifts. The platform reduces manager workload by automating high-volume scheduling tasks. Employees benefit from greater autonomy and work-life balance. This flexibility helps reduce absenteeism and attrition across contact center teams. EEM supports customer-centric scheduling by aligning agent availability with service needs. As part of the NiCE CXone ecosystem, it integrates seamlessly with workforce planning and CX operations. The solution helps organizations build more engaged, productive, and resilient teams.

WorkforceHub is an ideal small business tool that is both immediately beneficial and exceptionally user-friendly for time tracking, scheduling, and hiring. As your organization expands, it continues to offer essential features tailored for small business employers. This solution is crafted specifically with the needs of small businesses in mind, ensuring it is both affordable and practical. Employees enjoy enhanced experiences through features like self-service options and PTO tracking, which contribute positively to their work environment. By facilitating the tracking of applicants and efficiently onboarding new hires, it aids in the development of high-performing teams. Furthermore, it simplifies workforce management with seamless features for time and attendance, employee scheduling, and geofencing, among others. WorkforceHub’s ability to integrate with existing systems means that it can evolve alongside your business, adding new functionalities as needed. Its flexible and empowering design ensures that businesses can adapt and grow without unnecessary complications. In this way, WorkforceHub paves the way for efficient management and a more engaged workforce.

This solution is designed for easy setup, user accessibility, and competitive pricing, providing an extensive overview of employee time and attendance across the entire organization. It features customizable access permissions to effectively manage how the system is used, and both employees and managers can take advantage of self-service options. The application also supports the administration of job costing, pay rates, and classifications, making it versatile for various needs. Available in both Standard and Platinum editions, our cloud-hosted Time & Labor Management (TLM) software is suitable for businesses of any size. With the Job Costing feature, organizations can accurately track work, time, and expenses across three designated cost centers, accommodating a vast range of positions, departments, locations, and tasks. The system’s Accruals Management is flexible enough to align with specific company policies on eligibility, tenure, and hours worked. Moreover, it can easily integrate with external payroll or HR systems as needed, further enhancing its adaptability and overall functionality. This comprehensive approach not only streamlines operations but also provides valuable insights for strategic decision-making within the organization.

Achieving operational excellence, expanding market share, and increasing profitability while staying competitive in a fast-evolving environment is crucial for any business. It is essential to ensure that staffing needs are matched with the skills and availability of the workforce. Effectively evaluating and improving quality, safety, and productivity is vital for success. To enhance performance, organizations should implement initiatives that engage employees. Blue Yonder's Store Workforce Management solution ensures that products are consistently stocked, organized, and easily accessible, helping to fulfill supply chain obligations and elevate customer satisfaction. Additionally, the Labor Management System provided by Blue Yonder offers valuable insights necessary for boosting employee engagement and performance. By optimizing workforce productivity and reducing costs through better alignment of labor with shopper demand, businesses can realize significant efficiency improvements. Implementing mid-week schedule adjustments and providing employee self-service options further enhances flexibility in operations. Cultivating a high-performance culture through established practices and workforce incentives can unveil opportunities for process improvement. Adopting these strategies not only propels overall success but also secures enduring sustainability in the marketplace, ensuring companies remain resilient and adaptable to future challenges. Ultimately, a commitment to continuous improvement will enable businesses to thrive in an ever-changing landscape.

nGUVU is recognized as a dependable source of cutting-edge gamification and employee engagement software specifically designed for contact centers, leveraging behavioral analytics and machine learning to promote ongoing participation among agents. With the goal of revolutionizing the contact center environment, nGUVU's engagement platform significantly improves the work experience for agents, making it more enjoyable and effective. Their nGAGEMENT solution stands out as a powerful and scalable cloud platform aimed at motivating call center employees and boosting their performance. It boasts a variety of features, including leaderboards, management of contests and rewards, tracking of activities, badge management, detailed reporting, predictive analytics, and performance monitoring, all of which enhance the overall engagement experience. Additionally, nGUVU remains dedicated to ongoing enhancements, ensuring their offerings adapt to the evolving demands of the industry, thereby improving both employee morale and operational productivity. As a result, organizations that implement nGUVU's solutions often see a marked increase in agent satisfaction and performance metrics.

Elevate employee engagement and enhance productivity in your contact center without increasing expenses. Aspect Workforce, which was formerly referred to as Alvaria Workforce and Aspect Workforce Management, equips your business with vital tools designed to streamline operations, monitor and improve agent performance, and reduce employee turnover. Featuring cutting-edge workforce optimization capabilities, the WEM Suite integrates employee-centered improvements such as gamification, making it the most comprehensive workforce engagement solution currently available. By implementing Aspect Workforce, you can maximize the potential of your contact center technology, regardless of whether your team operates on-site, remotely, or from home. Choose specific resources from our WEM collection to promote superior customer interactions, enrich customer experiences, and foster a more engaged workforce, all while keeping operational costs in check. Seize this chance to significantly enhance the dynamics of your workplace and create a more motivated environment for your team. Investing in your workforce not only benefits employee satisfaction but also translates into better service for your customers.

The Onsite Personnel Management System (OPMS) is a flexible and user-friendly tool designed for the effective management of personnel and facilities on a worldwide scale. Its powerful capabilities in rostering and training oversight have made it a favored choice in the resources sector. With a commitment to evolving based on client feedback, the software boasts a wide range of modules that cater to diverse operational needs. OPMS features a graphical interface that displays employee assignments and schedules, equipped with automated checks to ensure compliance. It keeps detailed records of employee data and work history, facilitating the smooth execution of various HR functions. Additionally, the system can send out emails and SMS notifications for communication with employees and generate documents using customized company letterheads. A self-service portal is available for employees, complemented by a management interface that provides operational oversight. It allows for the application of specific criteria to pinpoint the best candidates for job openings and automatically alerts management to employees who qualify for transfers. In addition, OPMS establishes training requirements for designated sites while guaranteeing compliance with regulations, and it proficiently oversees vessel specifications in conjunction with planned work activities. This extensive functionality significantly boosts operational efficiency and simplifies the processes involved in personnel management. Ultimately, OPMS is an essential asset for organizations aiming to enhance their workforce management strategies.

NiCE CXone Mpower Workforce Management is an AI-driven workforce optimization solution for high-volume contact centers. It enables organizations to forecast demand accurately and schedule staff with confidence across all channels. Powered by AI and patented algorithms, the platform delivers industry-leading forecasting accuracy. Real-time intraday tools allow teams to quickly adapt to unexpected changes in demand or staffing. Automated WFM workflows reduce manual effort and streamline daily operations. The solution supports digital-first and omnichannel environments by staffing the right skills where they are needed most. Agents are empowered through self-service scheduling and mobile access. This flexibility improves satisfaction, adherence, and overall engagement. Long-term planning tools help contact centers prepare for seasonal shifts and business growth. Cognitive load optimization ensures workloads are balanced and sustainable. As part of the CXone Mpower AI platform, WFM integrates seamlessly with broader CX operations. NiCE helps contact centers build a more agile, efficient, and human-centered workforce.

The WorkForce Suite by WorkForce Software represents a state-of-the-art, mobile-centric, and cloud-based solution aimed at contemporary workforce management, featuring seamless integration for employee communication and team collaboration. This innovative suite is essential for global companies aiming to optimize labor management, maintain compliance, elevate operational efficiency, and cultivate a workforce that is both engaged and flexible. With its all-encompassing offerings, the WorkForce Suite streamlines the administration and enhancement of workforce operations, encompassing the management of time and attendance, scheduling for diverse teams, forecasting labor requirements, monitoring absences and leaves, assigning tasks, analyzing workforce metrics, managing employee fatigue, providing a workplace digital assistant, enabling self-service for employees, organizing shift schedules, and enhancing communication and cooperation among staff, all while capturing employee insights and delivering concise training modules. Additionally, the suite empowers organizations to adapt quickly to changing workforce dynamics, ensuring that they remain competitive in a rapidly evolving market.

RLDatix Workforce is a powerful workforce management solution designed specifically for healthcare and care environments. It helps organisations plan and manage staffing in a way that prioritises safety, fairness, and compliance. The platform enables transparent, automated rostering that aligns staff skills with patient and resident demand. By reducing reliance on agency staffing, it helps control costs while maintaining safe staffing levels. Employee self-service tools improve engagement by giving staff visibility and control over their schedules and leave. Real-time communications keep teams connected and informed across shifts. Live dashboards and analytics transform workforce data into meaningful insights for leaders. Operational safety tools support timely staffing decisions based on acuity and demand. Integrated systems reduce administrative workload and payroll complexity. The solution supports compliance with workforce regulations and internal policies. Advanced insights help organisations identify trends, risks, and opportunities for improvement. Ultimately, RLDatix Workforce strengthens workforce performance while enhancing care quality and staff experience.

Transform your labor budgeting, forecasting, and scheduling with advanced AI-powered workforce management solutions. Are your managers spending endless hours weekly on labor scheduling? Is your workforce often left short-staffed during busy periods? Do scheduling conflicts lead to increased employee turnover or absenteeism? With Reflexis Workforce Scheduler, which harnesses AI for effective management and encourages employee self-service, you can tackle these challenges and enhance your labor operations, giving your on-site staff more empowerment. The AI-optimized forecasting features enable managers to produce remarkably accurate labor forecasts and schedules without relying on guesswork. This cutting-edge Workforce Scheduler utilizes advanced algorithms to fuel a highly effective scheduling engine, allowing for the creation of schedules with just one click. The intuitive mobile-focused interface, paired with AI-driven automation, greatly minimizes the time managers invest in scheduling, leading to accurate labor forecasts that boost operational efficiency and employee morale. In addition, the system not only remedies existing challenges but also predicts future workforce requirements, ensuring even more effective labor management strategies for the long term. Ultimately, this comprehensive approach fosters a more responsive and adaptable workforce environment.

Our adaptable and tailored HR platform empowers you to foster a collaborative and engaging workplace culture throughout your organization. Effective project management is crucial for optimal employee deployment and accurately tracking time and expenses associated with each project. Tools like Salesforce Reporting and organizational charts serve as valuable resources for generating comprehensive organizational overviews. Additionally, the management of worker assets is streamlined, allowing recruiters and HR teams to compile lists for IT and Procurement regarding company assets and product licenses. These assets are provisioned during the onboarding process and retrieved during offboarding. Furthermore, the platform enables tracking and reminders for the completion and renewal of training programs, which is especially vital for industries where maintaining worker certifications is a regulatory requirement. In this way, the HR platform not only enhances operational efficiency but also ensures compliance in critical areas.

Managing employee turnover, sick leave, and vacation requests can make it challenging to maintain a consistent workforce. In response to this issue, we introduced FlexShift, a dynamic staffing solution specifically designed for businesses experiencing variable shift demands. This comprehensive platform enables you to swiftly hire temporary workers when your team is short-staffed, while also allowing you to coordinate shift schedules for your current employees seamlessly. Unlike traditional staffing agencies that often charge exorbitant fees and pay their workers minimal wages, our service operates with a modest 15% markup on each hour worked, leading to reduced expenses for your organization and improved compensation for our workers, benefiting both clients and employees alike. FlexShift serves a dual function: one part dedicated to employee scheduling and the other focused on providing immediate access to pre-screened temporary personnel. On one hand, you can efficiently craft schedules for your team, and on the other, you can swiftly address any staffing shortages with qualified temporary workers. Every FlexTemp goes through an extensive vetting process and is fully insured, with regular audits conducted to ensure we consistently meet your temporary staffing requirements effectively. This forward-thinking approach not only streamlines staffing but also cultivates a more adaptable workforce, allowing businesses to respond to evolving demands with confidence. By employing FlexShift, companies can navigate workforce challenges more effectively, enhancing overall operational resilience.

Plannam is a consulting firm and software developer focused on workforce management, dedicated to helping organizations refine their planning, scheduling, and management practices. Their modular SaaS platform, which incorporates AI-driven optimization, ensures compliance with legal regulations, streamlines time tracking and shift management, and empowers employees through self-service capabilities. Aiming at mid-sized and large businesses seeking to reduce labor costs while improving operational visibility, Plannam offers a unified solution that merges strategy, advanced technology, and ongoing support from one source. This holistic approach not only promotes efficiency but also enables companies to respond effectively to changing workforce trends, ensuring they remain competitive in a dynamic market. By leveraging Plannam’s services, organizations can transform their workforce management strategies for long-term success.

The Knowledge Hub represents a cutting-edge platform designed for sharing information, leveraging artificial intelligence to streamline access to company policies and enhance self-service capabilities for employees. With the integration of AI agents, it offers prompt responses to questions regarding policies and provides customized guidance and recommendations. This functionality empowers employees to make informed decisions on their own, significantly reducing the reliance on HR and support teams, thereby fostering a more efficient work environment. In the long run, this strategy not only cultivates greater employee independence but also leads to increased productivity throughout the organization, as team members can focus more on their core responsibilities.

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

Transition from obsolete spreadsheets and conventional systems that do not cater to the needs of today’s frontline employees. Tackle the unique obstacles encountered by frontline teams by leveraging technology that empowers every worker to excel. For those on the front lines, this means delivering an app experience that rivals consumer-grade platforms, featuring a shift marketplace for greater flexibility, comprehensive payslips, and efficient communication channels. For organizations dependent on frontline workers, it requires the integration of various outdated tools and processes into a unified platform that combines operations, human resources, finance, and employee well-being. Clients of Sona have witnessed remarkable improvements in team productivity and engagement, alongside significant reductions in both staffing and operational costs. This innovative strategy not only cultivates a more effective workplace but also leads to a more contented workforce, ultimately enhancing overall organizational performance. By prioritizing the needs of frontline employees, organizations can create a sustainable environment that encourages long-term success and employee loyalty.

Transform the relationship between your organization and your employees with our next-generation software purpose-built for senior care. Dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care.

A comprehensive cloud contact center solution makes it easier for agents, employees, and customers to communicate and collaborate effectively. By boosting engagement, promoting teamwork, and streamlining operations, businesses can ensure their customers achieve success. This not only creates exceptional experiences for users but also empowers agents to reach their full potential while adopting cutting-edge work practices. Analyzing patterns and trends enables organizations to gain valuable insights that inform confident decision-making. Reducing dependence on IT is crucial to securing a reliable platform that supports ongoing success. Staying aligned with changing customer expectations necessitates providing a wide range of support across voice and digital channels, along with intelligent routing and proactive self-service options. To deliver outstanding customer experiences, it's essential to equip agents with effective tools that optimize efficiency and enhance results. Achieving complete visibility into operations allows for quick responses to refine customer interactions. Customizable reporting capabilities reduce the burden of managing your contact center, leading to smoother operations and better overall performance. This strategy not only improves operational efficiency but also significantly increases satisfaction levels for both customers and agents, fostering a more positive environment overall. By focusing on these aspects, organizations can truly elevate their service offerings and stand out in a competitive market.

Revamp your essential back-office functions to promote increased simplicity, transparency, and efficiency. Experience seamless collaboration among employees, human resources, and finance teams via a unified cloud solution. Completely eradicate dependence on paper and manual procedures, allowing for the effortless collection and utilization of information throughout your organization, which facilitates faster and more accurate decision-making. Manage your workforce’s hours fully online: track absences and time off, record actual attendance, and synchronize both individual and team schedules with ease. Boost your time evaluation and reporting capabilities globally while ensuring strict adherence to local regulations. Grant your employees the power to independently handle various tasks through a highly secure self-service portal. Alongside migrating all documents and workflows to the cloud, enable your HR departments to efficiently manage payroll, onboarding, benefits, events, business travel, and much more, resulting in a more streamlined and effective organization. This transformation not only simplifies operational processes but also significantly enhances employee satisfaction and engagement, fostering a more motivated workforce. The positive effects of these changes ripple throughout the organization, yielding better productivity and a harmonious work environment.

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

Zenyo Workforce offers a strategic platform designed to assist companies in building effective teams while enhancing employee engagement. This innovative solution empowers organizations to optimize their workforce dynamics and drive overall productivity.

HR HUB revolutionizes the field of human resource management through its all-encompassing and contemporary HRMS solution. This cohesive system streamlines processes such as leave management, payroll, recruitment, and performance tracking, ensuring operational efficiency. By providing self-service options, it actively boosts employee engagement, while its robust security measures protect sensitive data. Additionally, its powerful analytics capabilities enable organizations to scale effectively, customize their approach, and make informed decisions. Ultimately, HR HUB not only enhances operational workflows but also cultivates proactive HR strategies, leading to improved productivity and compliance across the board. This innovative approach positions HR HUB as a vital partner in modern workforce management.

Optimize complex time and attendance processes with Mitrefinch, a solution provided by Advance Systems. Backed by leading brands and utilized by over a million users daily, Mitrefinch presents a robust workforce management platform. It features six key software modules: time and attendance, absence management, employee self-service, HR management, mobile workforce, and workforce scheduling. The Time and Attendance Systems from Mitrefinch offer advanced solutions for effective employee attendance tracking. This innovative system enables managers in medium to large enterprises to automatically and precisely monitor employee hours, irrespective of their work location, thus boosting operational productivity. Furthermore, Mitrefinch is crafted to enhance workforce management practices and ensure greater accuracy in payroll processes, making it an essential tool for modern businesses. By integrating these features, companies can foster a more efficient and accountable work environment.

Our appointment scheduling and visitor management platform, designed for enterprise use, seamlessly integrates both in-person and online interactions. It offers features such as self-service booking, curbside pickup, online and in-person queuing, callback requests, wait time monitoring, virtual meeting support, and integration with contact centers. This tailored experience, whether experienced physically or online, boosts client interaction, creates additional revenue opportunities, and optimizes workforce management. Additionally, it delivers crucial insights that organizations often miss when relying solely on their CRM systems or calendars. Acting as a smooth interface, we enhance the functionality of existing technologies, fostering meaningful connections through a streamlined engagement process that simplifies interactions for all users. By bridging the gap between various platforms, we ensure a cohesive experience for both clients and staff.