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What is Calabrio Workforce Management?

Revolutionize your approach to team management and motivation with Calabrio WFM's cutting-edge solutions, available both in the cloud and on-premise. These offerings enable contact centers to efficiently strategize and oversee their operations, boost employee satisfaction, and provide outstanding customer service. By combining effective staffing methods with opportunities for staff engagement, Calabrio WFM enhances visibility, adaptability, and overall effectiveness. Tailored for mobile use and centered around user experience, this solution maximizes the capabilities of your organization and its personnel. Our sophisticated self-service and agile scheduling technologies are designed to match the rapid pace of your operations, fostering a more flexible and appealing atmosphere that caters to employee preferences. Additionally, incorporating powerful technology into your workforce management strategies through self-service agent options and automated interfaces for contact center platforms allows you to optimize forecasting, scheduling, and communication workflows. By actively involving employees through prompt feedback and gamification strategies, you not only support their professional advancement but also provide them with the flexibility they desire in their roles. Ultimately, leveraging Calabrio WFM empowers your organization with essential resources to excel in a challenging market environment, ensuring both team and customer satisfaction. Embrace this opportunity to elevate your workforce management and drive your organization toward success.

What is Assembled?

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Media

Media

Integrations Supported

Qwaiting

Integrations Supported

AccessOwl
Confluence
Fivetran
Gladly
Google Calendar
Guru
HiBob
Intercom
Level AI
Notion
Observe.AI
Regal
Shopify
Slack
TheLoops
UJET
Zendesk
Zoom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Talk to sales to learn more
Pricing can vary wildly depending on the size of your customer support team and the products you choose. Schedule time to talk to a member of our team so we can give you a better idea of what to expect.

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/workforce-management/

Company Facts

Organization Name

Assembled

Date Founded

2018

Company Location

United States

Company Website

www.assembled.com

Categories and Features

Workforce Management

Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Agents for HR

Not specified

AI Assistants

Not specified

AI Copilots

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Employee Scheduling

Automated Scheduling
Calendar Management
Group Scheduling
Mobile Access
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Tracking
Vacation / Leave Tracking

Vendor Management

Transaction History
Vendor Performance Rating

Workforce Management

Labor Projection
Scheduling
Time & Attendance

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management

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