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What is Outhentik?
Outhentik is a reputation management and customer feedback platform that helps businesses collect private video reviews and customer feedback before experiences become public online reviews. The platform is designed to give businesses a direct communication channel with customers, allowing them to resolve complaints, strengthen customer relationships, and generate authentic social proof through video testimonials. Customers can scan a QR code or click a branded link to record short video feedback and leave star ratings directly in their browser without downloading an app or creating an account. Outhentik routes every review submission into a centralized dashboard where business owners can privately review customer feedback before deciding whether to approve testimonials, initiate customer recovery conversations, or encourage public reviews on Google. Positive customer experiences can automatically trigger branded email nudges that simplify the process of leaving Google reviews while also generating reusable marketing assets through authentic customer video testimonials. Businesses can use approved videos on websites, social media platforms, advertising campaigns, and sales materials to build trust with potential customers. Negative reviews are handled through private recovery workflows that encourage customers to share contact information and communicate directly with the business before posting complaints publicly. The platform is built around the idea that many unhappy customers prefer to be heard privately rather than immediately leaving negative public reviews. Outhentik includes multi-location support, branded customer experiences, downloadable testimonial assets, reputation dashboards, customer email collection tools, and reporting features for businesses managing multiple brands or locations.
What is Editorify?
A key reason why online reviews are crucial for businesses is that they provide consumers with vital information necessary to make smart purchasing choices, while also creating a sense of urgency and social reassurance. For those operating on platforms such as Shopify, Wix, and WooCommerce, Editorify stands out as a vital tool that aids in improving conversion rates. This application streamlines the task of collecting and integrating authentic reviews from various suppliers into your online store, which helps to build customer trust, increase engagement, and create social proof, ultimately driving sales upwards. Moreover, it offers the capability to design attractive review displays that include features like country flags, review timestamps, avatar icons, and more. You have the flexibility to tailor the look of your product reviews to perfectly match your store's design, with options to present them in Grid, List, or Split formats, while also allowing for color, size, and style adjustments to align with your brand's identity. Through these functionalities, businesses can significantly boost their online visibility and foster deeper customer interactions, which is essential in today's digital marketplace. The integration of trust-building elements into the shopping experience can also encourage repeat business and customer loyalty.
Integrations Supported
Shopify
Wix
WooCommerce
API Availability
Has API
API Availability
Has API
Pricing Information
$97/month
Free Trial Offered?
Free Version
Pricing Information
$9.95 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Outhentik
Date Founded
2025
Company Website
www.outhentik.app
Company Facts
Organization Name
Editorify
Date Founded
2018
Company Location
Israel
Company Website
editorify.com
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Categories and Features
eCommerce Marketing
AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking