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What is Outhentik?

Outhentik is a reputation management and customer feedback platform that helps businesses collect private video reviews and customer feedback before experiences become public online reviews. The platform is designed to give businesses a direct communication channel with customers, allowing them to resolve complaints, strengthen customer relationships, and generate authentic social proof through video testimonials. Customers can scan a QR code or click a branded link to record short video feedback and leave star ratings directly in their browser without downloading an app or creating an account. Outhentik routes every review submission into a centralized dashboard where business owners can privately review customer feedback before deciding whether to approve testimonials, initiate customer recovery conversations, or encourage public reviews on Google. Positive customer experiences can automatically trigger branded email nudges that simplify the process of leaving Google reviews while also generating reusable marketing assets through authentic customer video testimonials. Businesses can use approved videos on websites, social media platforms, advertising campaigns, and sales materials to build trust with potential customers. Negative reviews are handled through private recovery workflows that encourage customers to share contact information and communicate directly with the business before posting complaints publicly. The platform is built around the idea that many unhappy customers prefer to be heard privately rather than immediately leaving negative public reviews. Outhentik includes multi-location support, branded customer experiences, downloadable testimonial assets, reputation dashboards, customer email collection tools, and reporting features for businesses managing multiple brands or locations.

What is Feedb?

Strengthen your local footprint, enhance word-of-mouth marketing, and encourage repeat business by collecting vital insights, promoting reviews, and seamlessly delivering tailored messages and promotions. Feedb simplifies the process of requesting feedback and offers multiple avenues for gathering both first-party and third-party reviews. Additionally, the smart automation rules you implement help keep your business at the forefront of your customers' awareness. As a fully automated platform, Feedb not only gathers customer feedback but also boosts your local presence, generates leads, attracts referrals, and fosters ongoing transactions. Adding new contacts to Feedb is incredibly easy; you can do it manually, upload them in bulk, or set up automatic integration for convenience. Every email, SMS communication, feedback interface, and Feedb Microsite is customized to embody your brand identity. Customers feel reassured knowing there is a systematic method for collecting feedback, and Feedb takes care of sending out feedback requests, promotional campaigns, reminders, and replies according to your specified settings. By leveraging Feedb, you can effortlessly convert customer engagements into meaningful insights that propel your business growth while keeping customers satisfied and engaged. The platform empowers you to create a lasting relationship with your clients, ultimately leading to sustained success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$97/month
Free Version
Free Trial Offered?

Pricing Information

$50 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Outhentik

Date Founded

2025

Company Website

www.outhentik.app

Company Facts

Organization Name

Feedb

Date Founded

2015

Company Location

United States

Company Website

getfeedb.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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