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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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ScreenMeetScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
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IONOS Cloud GPU ServersIONOS provides GPU Servers that create a powerful computing environment tailored for handling tasks requiring much greater power than conventional CPU systems can offer. This setup includes high-quality NVIDIA GPUs, such as the H100, H200, and L40s, alongside dedicated AI accelerators like Intel Gaudi, which support extensive parallel processing for resource-intensive applications. With GPU-accelerated instances, the cloud infrastructure is further improved by integrating dedicated graphical processors, allowing virtual machines to perform complex calculations and manage data-heavy operations considerably more swiftly than standard servers. This solution is particularly advantageous in sectors like artificial intelligence, deep learning, and data science, where it is crucial to train models on large datasets or conduct fast inference processes. Additionally, it supports big data analytics, scientific simulations, and visualization tasks requiring significant computational strength, such as 3D rendering and modeling. Consequently, organizations aiming to enhance their processing power for intricate workloads can reap substantial benefits from this sophisticated infrastructure, making it an ideal choice for modern computational demands. Moreover, the flexibility of this service allows businesses to scale their resources according to project requirements, ensuring efficient performance across various applications.
What is Oxlo.ai?
Oxlo.ai presents a privacy-focused inference platform specifically designed for agents, enabling the use of advanced open-source models while guaranteeing unrestricted agentic tool access, reliable failover options, and no data retention or training. Developers can take advantage of request-based access to a variety of carefully selected open models through a simplified HTTP API, ensuring predictable usage, low-latency inference, and smooth integration with existing production systems. Teams can conveniently call models using endpoints compatible with OpenAI, switch from other service providers with just a modification of the base URL and API key, and enjoy ongoing support for several features such as streaming, function calling, JSON mode, and a variety of model types that include vision models, embeddings, and image generation capabilities. With compatibility for over 40 distinct models, Oxlo.ai supports a comprehensive range of applications, including text, chat, reasoning, coding, image generation, audio processing, embeddings, computer vision, vision-language tasks, speech-to-text, text-to-speech, long-context handling, and detection workflows, establishing it as a flexible resource for developers. This broad support fosters innovative applications across various sectors, significantly improving the potential of teams eager to utilize state-of-the-art AI technologies and pushing the boundaries of what's possible in their projects. By integrating Oxlo.ai into their workflows, organizations can harness the power of advanced AI while maintaining a strong commitment to user privacy.
What is Overshoot?
Overshoot provides an extensive infrastructure for developers aiming to create applications that necessitate real-time video analysis with minimal latency. With the help of LiveKit, developers can easily start a stream and share inputs from various sources such as cameras, screens, or video files, while also having the ability to request specific frames or time intervals using hosted vision-language models through a chat-completions interface that is compatible with OpenAI. The platform adeptly handles live video ingestion, model serving, routing, stream lifecycle management, and multimodal preprocessing. This capability enables applications to retrieve either natural-language answers or structured JSON data without the requirement of a dedicated GPU fleet or the construction of a custom real-time video inference system. Overshoot is especially advantageous for robotics, physical security, gaming, sports analytics, screen comprehension, industrial automation, and camera-based agents, thereby proving to be a flexible solution across multiple sectors. By streamlining the integration process of live video processing, it allows developers to redirect their efforts towards innovation rather than getting bogged down by infrastructural challenges, ultimately fostering creativity and new ideas in technology.
Media
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Integrations Supported
DeepSeek Coder
DeepSeek R1
DeepSeek-V3.2
DeepSeek-V4-Flash
DeepSeek-V4.1-Flash
DeepSeek-V4.1-Flash-1017
FLUX.1
Gemma 3
Kimi K2.5
Kokoro TTS
API Availability
Has API
API Availability
Pricing Information
$80 per month
Free Version
Pricing Information
Usage-based pricing
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Company Facts
Organization Name
Oxlo.ai
Company Location
United Arab Emirates
Company Website
www.oxlo.ai/
Company Facts
Organization Name
Overshoot
Date Founded
2025
Company Location
United States
Company Website
overshoot.ai/
Categories and Features
AI Inference
Not specified
Categories and Features
Video Analytics
Not specified