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What is PARTS-PUBLISHER?

Since the turn of the millennium in 2000, Docware GmbH has been pioneering the development and deployment of PARTS-PUBLISHER, an innovative software solution tailored for creating digital spare parts catalogs and service information systems. This advanced software allows users to efficiently create and share their own catalogs, streamlining the process of locating and selling spare parts. To date, more than 400 clients from the mechanical and plant engineering industries have successfully adopted PARTS-PUBLISHER. The software enables manufacturers and operators of various machinery, plants, and equipment to seamlessly import crucial service-related information, such as bills of materials (BOMs), documentation, and both 2D and 3D graphics, regardless of the existing inventory management system. As a result, users can build a robust and adaptable data repository that is easily updated and reused as needed. This culminates in a thorough service information system that offers an all-encompassing 360° perspective of the machinery and systems involved. Additionally, all information is systematically organized, interconnected, and digitally processed, significantly improving accessibility and usability for all stakeholders engaged in the process. This holistic approach not only enhances operational efficiency but also fosters better decision-making across the board.

What is I After Sales?

IAS, also known as After Sales, is a groundbreaking platform designed to transform how businesses manage their after-sales services. By prioritizing innovation, user-friendliness, and efficiency, IAS offers a comprehensive array of tools that digitize and streamline every facet of customer service. This includes features for creating compelling 2D and 3D catalogs for spare parts, as well as managing intuitive, customizable dashboards, significantly enhancing the user experience and improving overall operational effectiveness. Incorporating artificial intelligence, IAS brings forth a range of smart functionalities, including advanced chatbots that enable real-time communication, guided searches for spare parts, immediate retrieval of essential documents and orders, and tailored automated responses, all of which can be easily managed from the administrative backend. Additionally, the platform's implementation of cloud technology ensures secure and widespread access to data, allowing for flexible and scalable business operations. By doing so, IAS not only boosts customer satisfaction but also equips companies with the tools necessary to thrive in a highly competitive environment, ultimately fostering long-term business success.

Media

Media

Integrations Supported

OAuth

Integrations Supported

OAuth

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quanos

Company Location

Germany

Company Website

quanos-service-solutions.com/en/products/parts-publisher

Company Facts

Organization Name

Components Engine

Date Founded

2008

Company Location

Italy

Company Website

www.iaftersales.com

Categories and Features

Categories and Features

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