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What is PBXDom?

Department managers often struggle with obtaining the call insights needed for sound decision-making. This essential information can be elusive, overly complicated to collect, or often only available in historical data. You might encounter these obstacles all at once. With PBXDom, tracking phone call activities and system usage becomes a seamless task, providing you with critical insights in just a few seconds. The setup is simple, and you can customize the dashboards to showcase the most relevant data for your needs. This tool empowers you to discover opportunities to improve resource distribution, recognize top performers, and much more. Furthermore, you'll receive notifications when a team member makes a 911 call, ensuring that resources can be mobilized quickly. You can also forecast your expected bill prior to its arrival, allowing you to take proactive steps to prevent unwelcome surprises. By leveraging data-driven insights, you can significantly improve your operational efficiency while making more informed decisions. Ultimately, utilizing PBXDom not only enhances your team's effectiveness but also fosters a culture of accountability and responsiveness.

What is CallSource?

CallSource - Master Every Lead. As a pioneering business performance platform that leverages advanced technology, CallSource enhances our clients' revenues, profitability, and brand image. Being the first to introduce call tracking, we have established ourselves as a frontrunner in delivering actionable analytics. Our insights empower clients to identify issues, develop strategies, and implement effective solutions. Since 1991, we have recorded and analyzed over one billion phone calls, providing valuable cost-per-lead assessments and sales conversion metrics. Additionally, we offer sales recapture solutions, along with training and coaching services for thousands of businesses across the United States, Canada, and Australia. CallSource is dedicated to elevating the performance and achievements of both our clients and our team members, fostering a culture of growth and success. Our commitment to innovation ensures that we remain at the forefront of industry developments.

Media

Media

Integrations Supported

3CX
ActiveCampaign
Agile CRM
Airtable
Amazon Simple Notification Service (SNS)
Avaya Experience Platform
Dropbox
Five9
FreePBX
FullContact
Google Drive
HubSpot Customer Platform
Jira
Kayako
LeadPerfection
MiContact Center Business
Microsoft Dynamics 365
Smartsheet
Vtiger CRM
Zoho CRM

Integrations Supported

3CX
ActiveCampaign
Agile CRM
Airtable
Amazon Simple Notification Service (SNS)
Avaya Experience Platform
Dropbox
Five9
FreePBX
FullContact
Google Drive
HubSpot Customer Platform
Jira
Kayako
LeadPerfection
MiContact Center Business
Microsoft Dynamics 365
Smartsheet
Vtiger CRM
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PBXDom

Date Founded

2013

Company Location

United States

Company Website

www.pbxdom.com

Company Facts

Organization Name

CallSource

Date Founded

1991

Company Location

United States

Company Website

www.callsource.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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