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What is PBXDom?

Department managers often struggle with obtaining the call insights needed for sound decision-making. This essential information can be elusive, overly complicated to collect, or often only available in historical data. You might encounter these obstacles all at once. With PBXDom, tracking phone call activities and system usage becomes a seamless task, providing you with critical insights in just a few seconds. The setup is simple, and you can customize the dashboards to showcase the most relevant data for your needs. This tool empowers you to discover opportunities to improve resource distribution, recognize top performers, and much more. Furthermore, you'll receive notifications when a team member makes a 911 call, ensuring that resources can be mobilized quickly. You can also forecast your expected bill prior to its arrival, allowing you to take proactive steps to prevent unwelcome surprises. By leveraging data-driven insights, you can significantly improve your operational efficiency while making more informed decisions. Ultimately, utilizing PBXDom not only enhances your team's effectiveness but also fosters a culture of accountability and responsiveness.

What is CommsOffice Express?

CommsOffice Express functions as a comprehensive call management solution for both single and multiple locations, consistently evaluating the effectiveness of your business's interactions with existing and potential clients. This robust tool integrates effortlessly with your phone system, providing instant, real-time graphical representations of both incoming and outgoing calls across your organization. The Today screen grants a quick visual summary of system performance for any time of day or selected historical period. Users can personalize this interface with various chart options and apply filters to highlight only the information that is most relevant to them. Boasting 140 standard reports, CommsOffice Express offers a wealth of data, facilitating detailed reporting based on criteria such as site, department, extension, trunk, DID/DDI, account code, and even the frequency of calls to specific phone numbers. This level of customization empowers organizations to adjust their reporting and analytics, aligning them with specific operational needs, thereby enhancing the overall efficiency of their communication strategies. Additionally, the user-friendly design of the platform makes it accessible for teams to quickly grasp and utilize the insights it provides.

Media

Media

Integrations Supported

3CX
ActiveCampaign
Airtable
Amazon S3
Asana
Asterisk
Basecamp
Capsule
Dropbox
FreePBX
Google Drive
Google Tasks
Kayako
OnePageCRM
Salesforce
Slack
Smartsheet
Sugar Sell
Twilio
Zapier

Integrations Supported

API Availability

API Availability

Pricing Information

$39 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

PBXDom

Date Founded

2013

Company Location

United States

Company Website

www.pbxdom.com

Company Facts

Organization Name

CommSoft Software Solutions

Company Website

commsoftrms.com/commsoffice-express/

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Inbound Reporting
Outbound Reporting

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