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What is PDC Gateway?

At IOMOTION, we recognize the complexities involved in gathering time data from employees across various locations, including the shop floor, and seamlessly integrating that information into SAP®. Our PDC Gateway™ Integration Platform has emerged as a dependable solution, refined through years of experience and successfully deployed in some of the most challenging environments worldwide. This cutting-edge product is tailored to meet a diverse range of needs, accommodating everything from basic Kronos® Clock implementations to flat file interfaces and sophisticated near real-time integrations between SAP® HR, PP, PM, and Kronos® WFA in both directions. For over fifteen years, IOMOTION has been committed to offering its clients seamless integration solutions between SAP® and Kronos®, with the PDC Gateway™ specifically designed for this purpose and receiving certifications from SAP® and Kronos® long ago. Continually evolving to keep pace with the latest hardware and software requirements, our platform reflects our dedication to meeting the shifting demands of the industry. We prioritize understanding the distinct needs of our clients, providing efficient and cost-effective solutions that can be implemented quickly and within budget, all while ensuring their operations run smoothly and reliably. Ultimately, we strive to build enduring partnerships by upholding a commitment to quality and delivering exceptional client-focused service that makes a real difference in their operations. Our approach not only enhances operational efficiency but also adds value to our clients' businesses.

What is KronoDesk?

KronoDesk is a flexible, cloud-based solution tailored for customer support that accommodates businesses of all sizes. It allows users to take advantage of features like ticketing systems, a comprehensive online knowledge base, and engaging customer support forums. This platform empowers organizations to efficiently handle customer inquiries by linking them to relevant articles in the knowledge base. Available on both mobile and desktop platforms, KronoDesk can either be hosted on users' own servers or in the cloud, providing businesses with the freedom to select the hosting option that best aligns with their operational requirements. Furthermore, its intuitive interface facilitates seamless collaboration among teams, enabling faster responses to customer requests and enhancing overall service quality. As a result, companies can improve their customer satisfaction levels significantly while streamlining support processes.

Media

Media

Integrations Supported

Microsoft 365

Integrations Supported

Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.99/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Iomotion

Date Founded

2000

Company Location

United States

Company Website

www.pdcgateway.com

Company Facts

Organization Name

Inflectra

Date Founded

2006

Company Location

United States

Company Website

www.inflectra.com

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Time Clock

Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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