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What is Posist?

Posist operates as a B4B (Business-for-Business) firm, collaborating with international restaurant chains to facilitate their digital transformation through its innovative restaurant technology platform, which currently serves over 15,000 restaurants worldwide. By enabling large restaurant operators to scale efficiently, enhance profit margins, and provide a uniform guest experience, Posist's comprehensive technology platform integrates various aspects of restaurant management, including Front-of-House (FOH), Back-of-House (BOH), external integrations, analytics, and customer relationship management (CRM). Well-known restaurant brands such as Taco Bell, Subway, Nando's, Carl's Jr., Herfy, Häagen-Dazs, and Jamie's Italian rely on Posist to streamline their operational processes and workforce management. Our platform is designed to adapt to the evolving demands of the restaurant sector, ensuring that users remain competitive; its cloud-first architecture facilitates rapid development of new features with updates released every 15 days. Moreover, by maintaining a consistent version across various operating systems and hardware, our technology stack guarantees reliability and uniformity across all platforms used by our clients. This adaptability and commitment to innovation ensure that Posist is well-positioned to meet future challenges in the restaurant industry.

What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

Media

Media

Integrations Supported

7shifts
Checkmate
Deliverect
Flipdish
Harri
Hotelogix
MealPe
Olo
Otter
SevenRooms
Stripe
UrbanPiper
Zipler.io
Zomato

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Posist

Date Founded

2012

Company Location

United States

Company Website

www.posist.com

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Categories and Features

Cloud Kitchen Management

Branded Mobile App
Branded Website
CRM
Call Center Panel
Feedback Management
Inventory Management
Kitchen Display System
Loyalty Management
Menu Integration
Multi-Brand
Online Ordering
Order Management / Tracking
Point-of-Sale (POS)
Reporting / Analytics
Time Tracking

Restaurant POS

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Categories and Features

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