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What is PRIMIS?

The time when next-day delivery was seen as a distinctive advantage for retailers is gone; it has now become a commonplace expectation for consumers, compelling businesses to seek out unique strategies to build authentic customer loyalty. Primis integrates effortlessly with all leading carrier networks, as well as with newer carriers that are starting to establish their presence in the industry, and we remain flexible in accommodating additional carriers as demand dictates. At Primis, we understand that the post-purchase experience holds equal significance to a brand's success as having an appealing and user-friendly e-commerce site. Neglecting to enhance this critical phase can alienate customers, result in a surge of "where is my order?" queries, and squander key chances to impress and retain your audience. In the current competitive environment, companies must give importance to every facet of the customer journey in order to nurture enduring relationships. This holistic approach not only enhances satisfaction but also positions brands for sustained growth in an ever-evolving market.

What is Continuum B2B Returns?

The returns process within the B2B wholesale, distribution, and manufacturing industries has become increasingly disorganized due to dependence on PDF forms, email interactions, and manual data entry practices. To ease the bottleneck in shipping documentation, it's crucial to provide your shipping and receiving teams with real-time updates on expected returns throughout the day. Customers can easily oversee their returns through your website, mobile application, or a provided link. With live integrations, they'll gain immediate access to accurate pricing and their historical purchase order information. The Return Merchandise Authorization (RMA) is created within your ERP system, applying business logic to ensure thorough evaluations of warehouse returns, shipping costs, and restocking fees. This intuitive portal keeps customers updated with real-time information regarding their returns, which benefits both customer service representatives and warehouse staff. By refining the returns experience, customers can enjoy a seamless process along with prompt status updates that enhance their satisfaction and loyalty. Furthermore, this streamlined approach not only boosts operational efficiency but also builds stronger connections with your clientele, creating a more robust business environment. Ultimately, embracing such a system can lead to significant long-term benefits for both your company and its customers.

Media

Media

Integrations Supported

Acumatica Cloud ERP
Amazon
BigCommerce
EasyPost
Magento
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Salesforce
Shopify
WooCommerce

Integrations Supported

Acumatica Cloud ERP
Amazon
BigCommerce
EasyPost
Magento
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Salesforce
Shopify
WooCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PRIMIS

Date Founded

2020

Company Location

United Kingdom

Company Website

primis.cx

Company Facts

Organization Name

Continuum

Company Location

United States

Company Website

www.gocontinuum.ai

Categories and Features

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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