What is WISMOlabs?

WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce retailers. Rather than turning every carrier event directly into a notification, WISMOlabs evaluates the complete delivery situation - shipment, order, carrier, timing, customer, and business rules - to decide whether action is needed and what should happen. The selected email, SMS, branded tracking page, webhook, or connected workflow then adapts to the specific situation.

The platform provides real-time shipment visibility, proactive delivery exception management, estimated delivery information, carrier and customer analytics, branded tracking experiences, and customizable shipment notifications. Returns management extends the experience beyond delivery, while delivery-aware review orchestration helps retailers protect review quality by coordinating feedback timing with delivery context.

WISMOlabs customers typically reduce "Where is my order?" inquiries by 70-90%. Customers also typically reduce service reviews rated three stars or lower by 50% when delivery-aware review orchestration is implemented. Results vary with shipment profile, the existing customer experience, and implementation.

WISMOlabs is designed for ecommerce brands shipping approximately 500-20,000+ orders per month. It supports Shopify, BigCommerce, WooCommerce, Magento, API, and custom integrations.

Pricing

Price Starts At:
$0.01-$0.15 per shipment
Price Overview:
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, WISMOlabs provides an API
All WISMOlabs Integrations
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Screenshots and Video

Play Video Better post-purchase experiences drive revenue Branded tracking pages Proactive SMS shipment notifications Post-purchase decisioning and personalization Shipment and customer engagement analytics Post-purchase experience dashboard

Company Facts

Company Name:
WISMOlabs
Date Founded:
2018
Company Location:
United States
Company Website:
wismolabs.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

WISMOlabs Categories and Features

eCommerce Tools

eCommerce Software

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Shipment Tracking Software

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

More WISMOlabs Categories

WISMOlabs Customer Reviews

Write a Review
  • Reviewer Name: Ben G.
    Position: Head of Revenue
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    WISMO Grew With Us

    Date: Nov 28 2022
    Summary

    I loved working with Dmitri and the WISMO team during my time as Head of Revenue at ButcherBox. They were always responsive to our needs and helpful as we grew.

    Positive

    The responsiveness from the WISMO team was one of our best vendor relationships that I had, they were always quick to help.

    Negative

    I think the UI of the platform was slightly outdated, but I enjoyed the familiarity of it.

    Read More...
  • Reviewer Name: Andrew B.
    Position: Integrations Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All you could need and more

    Date: May 03 2022
    Summary

    If you are looking for a better self manageable solution that your customers will rave about, look no further than WISMOlabs. From the easy integration, that the most basic web developer could understand, to the end user experience the team at WISMO is cultivating a top of the line product in the post-purchase section of eCommerce. The custom nature of our pages and the ability to add predictive tracking will a simple API installation pushes this technology over the top. Our marketing department utilizes the endless tools that our page provides and has our click through rate almost to that of our promotional emails, this alone has driven our ROI through the roof. I also can't speak highly enough about the team over at WISMO as well. At the drop of a hat they will assist or walk you through any concept and even execute those concepts for you.......as long as you ask nicely!

    Positive

    Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost effectiveness.

    Negative

    There is nothing left to be desired that we haven't asked for and isn't already being developed.

    Read More...
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