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Ratings and Reviews 1 Rating
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What is PTC SKD?
Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.
What is AutoExplorer 100?
The AutoExplorer100 series diagnostic tools offer an all-encompassing solution tailored for vehicle repair shops. Beyond delivering Fault Codes and Live Sensor Monitoring, this series includes a wide array of specialized functions and programs that users can activate effortlessly with a single click through its intuitive diagnostic software. The straightforward interface significantly reduces the complexity of navigating through detailed menus, enabling swift communication with the vehicle in mere seconds. Its analytical capabilities allow for the graphical display of real-time values, which proves essential for collecting vital data and evaluating parameters across all vehicle subsystems. A range of specialized functions, including recoding, adaptations, and basic settings, is conveniently available at the press of a button. With the majority of processes automated, manual input is largely unnecessary, enhancing the efficiency of the diagnostic process. In addition to these features, the AutoExplorer Diagnostics Series boasts Wi-Fi interface capabilities for improved accessibility, while the AutoExplorer100 model also includes a USB cable interface for further connectivity options, making it adaptable to various workshop environments. This rich combination of capabilities not only streamlines diagnostics but also empowers automotive technicians to work more effectively and efficiently. Consequently, the AutoExplorer100 series stands out as an indispensable tool for modern automotive repair.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
PTC
Date Founded
1984
Company Location
United States
Company Website
www.ptc.com/en/products/service-knowledge-diagnostics
Company Facts
Organization Name
AVS Automotive
Company Location
Greece
Company Website
www.avsautomotive.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Categories and Features
Auto Body
Accounting Management
Billing & Invoicing
Customer Database
Inventory Control
Labor Rates
Maintenance Scheduling
Parts Management
Payroll Management
Quotes / Estimates
Scheduling
Service History
VIN Decoder
Vehicle Tracking
Work Order Management