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What is PTC SKD?

Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.

What is Clockworks Analytics?

The Fault Detection and Diagnostics (FDD) platform developed by Clockworks effectively integrates with existing building systems, thoroughly analyzes a wide array of data points, and pinpoints the most significant performance issues along with their corresponding diagnostics. Targeting industries such as healthcare, education, corporate real estate, and facility management, Clockworks Analytics highlights the necessity of showcasing added value as a key differentiator in the competitive landscape. By leveraging analytics to improve efficiency, organizations can begin by evaluating which tasks are suitable for remote handling versus those that necessitate onsite intervention. This method does not require a hefty investment in a high-tech remote operations center; instead, it can be accomplished with the expertise of a proficient analyst—be it a seasoned technician or an energy engineer—working from the office. Such professionals can greatly enhance their value by effectively managing numerous issues remotely, facilitating a more strategic use of resources and ultimately benefiting the organization as a whole. Moreover, by emphasizing remote capabilities, businesses can streamline their operations and achieve optimization without incurring excessive expenditures. This strategic approach not only ensures operational efficiency but also fosters a more agile response to emerging challenges.

Media

Media

Integrations Supported

Integrations Supported

Eptura

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

PTC

Date Founded

1984

Company Location

United States

Company Website

www.ptc.com/en/products/service-knowledge-diagnostics

Company Facts

Organization Name

Clockworks Analytics

Company Location

United States

Company Website

clockworksanalytics.com

Categories and Features

Knowledge Management

Not specified

Work Instructions

Not specified

Categories and Features

Energy Management

Budgeting & Forecasting
Compliance Management
Facility Scheduling

Facility Management

Facility Scheduling
Schools

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