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What is PTC SKD?

Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.

What is Dokit?

Dokit manual software enables users to design, distribute, and monitor visual instructions, user manuals, and optimal practices suitable for any type of screen or device. The platform boasts a range of functionalities, including Cataloging/Categorization, collaborative tools, customizable Page templates, a user-friendly Visual editor, Drag & Drop capabilities, a Media Gallery, Image annotation features, multilingual support, the ability to import documents, an Approval workflow, notification systems, as well as forums and comment sections for enhanced communication. Additionally, Dokit stands as a viable alternative to competitor software such as Swipeguide and Speachme, making it a versatile choice for various instructional needs.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

60€/month
See our pricing plans on https://dokit.io/pricings
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PTC

Date Founded

1984

Company Location

United States

Company Website

www.ptc.com/en/products/service-knowledge-diagnostics

Company Facts

Organization Name

Dokit

Date Founded

2016

Company Location

France

Company Website

dokit.io

Categories and Features

Knowledge Management

Not specified

Work Instructions

Not specified

Categories and Features

Document Management

Access Controls
Collaboration Tools
Document Assembly
Forms Management
Full Text Search
Offline Access
Print Management
Version Control

Image Annotation

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Not specified

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巫普斯科技有限公司