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What is PagerTree?

PagerTree is a cloud-centric solution designed for the management of incidents and on-call notifications, aimed at enabling teams to promptly tackle operational issues with efficiency. By integrating alerts from multiple monitoring systems, it guarantees that the appropriate responders are alerted automatically through personalized on-call schedules, multi-tiered escalation paths, and intelligent routing criteria. The platform provides immediate notifications through various channels including push alerts, emails, SMS, voice calls, chatbots, and mobile apps, ensuring that team members receive timely information about incidents. Organizations using PagerTree can effortlessly set up straightforward on-call rotations while also refining their operations with escalation strategies and tracking performance via built-in analytics dashboards. With advanced routing and notification mechanisms, teams can tailor alerts to meet specific conditions, minimizing distractions from less critical alerts and honing in on what truly matters, thereby reducing alert fatigue and improving response precision. Additionally, PagerTree's intuitive interface simplifies the process of modifying notification settings, fostering a more streamlined approach to incident management and enabling teams to respond effectively to challenges as they arise. This flexibility not only enhances operational efficiency but also empowers teams to be proactive in their incident handling strategies.

What is Alert Catcher?

Optimize Incident Notifications with Alert Catcher, which streamlines the merging and automation of alerts from critical systems such as SIEM and EMS. Users have the ability to customize notifications to fit their preferences, while the escalation process effectively creates tickets within Jira Service Desk. This solution is particularly advantageous for the Information Security Management team, Jira Service Desk platform administrators, and those overseeing applications from outside information systems. Additionally, IT and software development teams benefit from a tailored endpoint for incident creation and updates, incorporating specific restrictions for these processes and allowing for the aggregation of incidents based on predefined criteria to generate problems. With a variety of connection types for third-party systems and the potential for workflow enhancements in Jira, Alert Catcher also enables bi-directional integrations. The system is crafted to seamlessly connect with an extensive range of SIEM and EMS platforms, ensuring that it effectively captures requirements from external sources by introducing a new component referred to as a connection. This comprehensive approach not only boosts operational efficiency but also fosters better collaboration across different departments, ultimately leading to a more cohesive incident management process.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Auvik
Cloudflare
Cronitor
Datadog
Freshdesk
Google Cloud Platform
Grafana Cloud
HetrixTools
Hyperping
Prometheus
Site24x7
Slack
SolarWinds Access Rights Manager
Splunk AppDynamics
StatusDrift
StatusGator
Twilio
Workplace from Meta
Zabbix

Integrations Supported

API Availability

API Availability

Pricing Information

$10 per month
Free Version

Pricing Information

$10 per user, one-time payment
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

PagerTree

Company Location

United States

Company Website

pagertree.com

Company Facts

Organization Name

Softlist

Date Founded

2004

Company Location

Poland

Company Website

alertcatcher.com

Categories and Features

Incident Management

Not specified

Categories and Features

Incident Management

Incident Reporting

IT Alerting

Not specified

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