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What is Pandell Jobutrax?

Pandell Jobutrax is a cutting-edge web application that revolutionizes the ticketing system in the oilfield sector by automating the generation of timesheets from field tickets, ensuring adherence to safety standards and certifications, tracking equipment and inventory, and generating purchase orders from tickets, all while collecting digital forms and aiding in scheduling and dispatching. The platform allows users to enter data only once from any device, which significantly minimizes mistakes and saves precious time. It guarantees that all information is readily accessible and can be swiftly integrated into accounting systems. Jobutrax enhances the creation of field tickets, offering access from any place with internet connectivity or enabling offline use for later updates. More than 4,700 field and office personnel have embraced Jobutrax to effectively manage ticket tracking, resolving the frequent challenges associated with paper tickets being misplaced or delayed during transit. With its digital ticketing solution, users can easily monitor the status of each ticket and even process them for invoicing within the same day, ultimately improving operational workflow. This efficient system not only streamlines processes but also fosters better communication among team members, cultivating a more integrated and collaborative workplace. Additionally, the comprehensive features of Jobutrax contribute to greater overall satisfaction within teams as they experience the benefits of enhanced efficiency and reduced administrative burdens.

What is Awesome Support?

Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.

Media

Media

Integrations Supported

Groundhogg
Microsoft Excel
P2 BOLO
QuickBooks Online
Sage 100
WordPress
geoSCOUT

Integrations Supported

Groundhogg
Microsoft Excel
P2 BOLO
QuickBooks Online
Sage 100
WordPress
geoSCOUT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$149 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pandell

Date Founded

1997

Company Location

Canada

Company Website

www.pandell.com

Company Facts

Organization Name

Structured Markets Group

Company Location

Canada

Company Website

getawesomesupport.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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