Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • RingCentral RingEX Reviews & Ratings
    3,261 Ratings
  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website
  • Docket Reviews & Ratings
    58 Ratings
    Company Website
  • ChatD&B Reviews & Ratings
    Company Website
  • DriveStrike Reviews & Ratings
    24 Ratings
    Company Website
  • TablesReady Reviews & Ratings
    85 Ratings
    Company Website
  • Acuity Scheduling Reviews & Ratings
    6,294 Ratings
    Company Website
  • DoctorConnect Reviews & Ratings
    83 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    929 Ratings
    Company Website
  • WaitWell Reviews & Ratings
    186 Ratings
    Company Website

What is Paperclip?

Every client of Paperclip has unique requirements regarding telephone answering services. We engage in close collaboration with you to understand your organizational culture, systems, and processes, enabling us to tailor our telephone answering solutions specifically to your preferences. When you notice a help icon on a webpage, it often signals the presence of Live Chat functionality. If you have utilized Live Chat and believe it could enhance your business operations, Paperclip is fully equipped to help. For numerous businesses, an incoming call typically represents a potential client eager to book an appointment, make a reservation, or place an order. Failing to answer these calls can result in missed opportunities. If you are in need of telephone answering services, Paperclip stands out as the perfect option for your needs. As one of the UK’s leading and most established experts in this sector, we provide a comprehensive range of services, including call answering, booking management, order processing, and live chat operation. Our unwavering commitment is to ensure that every call is answered and that no opportunity slips through the cracks, allowing your business to thrive. By partnering with us, you can focus on your core activities while we handle your communication needs effectively.

What is AnswerChat ?

With AnswerChat, visitors to your website can easily find out whether a chat representative is available. To start a conversation, they need only to click the AnswerChat button on your site, with no requirement for software installation or downloads. Should there be no available representatives, the system seamlessly guides users to an online email form for straightforward communication. When a customer begins a chat, a new window will appear on your screen, potentially accompanied by a ringing sound if your setup allows it, showing the visitor's name and the page they are currently viewing. You can choose to accept the chat, transfer it to the next available operator, assign it to a specific team member, or redirect the visitor to the email form. AnswerChat also offers features for documenting the chat session, allowing you to print the conversation or copy and paste it for use in other applications, ensuring all necessary details are readily accessible. This all-encompassing method not only enhances customer engagement but also simplifies communication for your team, ultimately leading to a more efficient service experience. Additionally, the ability to track and review chat interactions allows for continuous improvement in customer service strategies.

Media

Media

Integrations Supported

SmartOffice

Integrations Supported

SmartOffice

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Paperclip

Company Location

United Kingdom

Company Website

www.paperclip.co.uk

Company Facts

Organization Name

Alpha Media

Company Location

United States

Company Website

www.alphamedia.net/products/ac/v20/index.htm

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives

Fondesk Reviews & Ratings

Fondesk

Unieke Software Solutions