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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is 8returns?

8returns is a comprehensive returns management system designed to help ecommerce brands maintain their revenue streams and stimulate new sales during the return process. Customers are provided with the flexibility to exchange products, choose incentivized store credit, or place new orders while handling returns, which helps keep revenue within the company. Leveraging AI-powered workflows enhances decision-making, improves communication, and optimizes warehouse activities on a large scale, resulting in fewer support requests, fewer mistakes, and a faster experience for both customers and operational staff. Moreover, integrated analytics offer valuable insights into the factors contributing to product returns, enabling brands to pinpoint strategies to reduce unnecessary returns. Key features include revenue preservation, exchanges, store credit options, and the ability to shop immediately. By focusing on retaining revenue rather than issuing refunds, brands can turn return situations into opportunities for additional revenue generation, alleviate pressure on support and warehouse teams, lower operational expenses through automation, and gain a deeper understanding of the reasons behind returns. This approach not only leads to a more efficient and transparent customer experience but also enhances customer loyalty, fostering repeat transactions and long-term relationships. Ultimately, adopting these strategies builds a stronger brand reputation and drives sustained growth.

Media

Media

No images available

Integrations Supported

Shopify
CJdropshipping
CWILL
DSers
EComposer
FedEx Ship Manager
GemPages
Gorgias
Intercom
Judge.me
Loox
Omnisend
PageFly
Ryviu
Sendcloud
Shippo
Shopify Email
Shopify Plus
Shopware
Zendesk

Integrations Supported

Shopify
CJdropshipping
CWILL
DSers
EComposer
FedEx Ship Manager
GemPages
Gorgias
Intercom
Judge.me
Loox
Omnisend
PageFly
Ryviu
Sendcloud
Shippo
Shopify Email
Shopify Plus
Shopware
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

€99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

8returns

Date Founded

2019

Company Location

Germany

Company Website

www.8returns.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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