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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is Infracommerce?

Revolutionize your shopping journey with cutting-edge solutions specifically crafted to elevate customer satisfaction. This flexible and modern platform creates a holistic structure for your business. By seamlessly connecting with top market channels, you can enhance profit margins while simultaneously reducing operational costs. As the leading e-commerce solution for business-to-business interactions, we offer unwavering support throughout the entire sales journey, starting from initial welcome messages and extending to post-purchase engagement. Our specialized support team is devoted to nurturing authentic relationships between brands and their clientele. With a platform that promises consistent uptime and robust security, we also deliver innovative solutions across Operations, Marketing, and Design sectors. Our design is rooted in an omnichannel strategy, aimed at amplifying your brand's presence and maximizing your business efficiency securely. Additionally, our platform harnesses the latest technology to manage every facet of your business operations, ensuring you remain competitive in the marketplace. By leveraging these advanced tools, you can anticipate market trends and adapt quickly to changing consumer needs.

Media

Media

Integrations Supported

Dianxiaomi
EComposer
Fera
Gorgias
Judge.me
Loox
PageFly
Ryviu
Sendcloud
Shopify
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo
Zendesk

Integrations Supported

LinxCRM
SAP Cloud Platform
SmartHint
TOTVS ERP

API Availability

API Availability

Pricing Information

$11 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

Infracommerce

Date Founded

2012

Company Location

Brazil

Company Website

www.infracommerce.com.br/

Categories and Features

Returns Management

Not specified

Categories and Features

eCommerce

Not specified

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