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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is Onward?

The previous year's emphasis on merely offering shipping protection has become obsolete. Onward has transformed the industry by implementing a holistic strategy aimed at boosting customer loyalty while ensuring your business experiences profitable growth. Our achievements are inextricably linked to yours, as we believe in flourishing together when your business succeeds. The burdensome SaaS fees that many companies face are no longer a requirement; Onward is committed to providing outstanding services without the financial strain associated with traditional SaaS models. Bid farewell to the financial burdens of re-shipping fees, return expenses, and product guarantee charges, and instead, provide exceptional post-purchase advantages that won’t strain your budget. With Onward, you receive a comprehensive solution that raises the standard of customer experience to exceptional heights. Foster repeat transactions through attractive credits and incentives that delight your customers while simultaneously nurturing their loyalty. Our professional installation team ensures a smooth transition, handling every aspect on your behalf. Furthermore, customers can easily engage with an automated self-service claims process, achieving resolution in under an hour—truly an effective and all-encompassing approach to enhancing customer loyalty and promoting sustainable growth. Join us in embracing the future of customer satisfaction with Onward, where we are redefining business support and setting new benchmarks for success. Through our innovative solutions, your brand can thrive in an ever-evolving marketplace.

Media

Media

Integrations Supported

Afterpay
Axis LMS
Dianxiaomi
EComposer
Fera
Gorgias
Growave
Intercom
Loox
Omnisend
Ryviu
Sendcloud
Shippo
Shopify
Shopify Plus
Stamped
UpOrder
Weglot
WooCommerce
Yotpo

Integrations Supported

Afterpay
Axis LMS
Dianxiaomi
EComposer
Fera
Gorgias
Growave
Intercom
Loox
Omnisend
Ryviu
Sendcloud
Shippo
Shopify
Shopify Plus
Stamped
UpOrder
Weglot
WooCommerce
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

Onward

Company Location

United States

Company Website

useonward.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

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UpOrder Reviews & Ratings

UpOrder

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