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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is Parcel Daily?

Cash On Delivery (COD) is a payment option that allows customers to pay for their purchases upon receipt, which can significantly boost both sales and profits. Parcel Daily has successfully transferred over RM 20 million to our clients, highlighting our dedication to optimizing delivery savings. Our network of couriers will come directly to your premises to pick up outgoing parcels, allowing you to expand your reach to a broader customer base through our extensive nationwide delivery services. Our support team at Parcel Daily is always ready and willing to help with any questions or concerns you might have. Over the last four years, we have successfully processed the shipment of more than 1 million packages throughout Malaysia, proving our dependability in handling and remitting cash-on-delivery transactions. By choosing our reliable partners, you can guarantee the secure delivery of your items. We are committed to being the leading delivery solution in Malaysia's rapidly growing ecommerce market, serving both business entities and individual customers alike. With Parcel Daily, you will benefit from a smooth delivery experience that enhances your overall ecommerce operations, making it easier than ever to manage your shipping needs. Our mission is to provide unmatched service that supports your growth in this dynamic industry.

Media

Media

Integrations Supported

Axis LMS
CJdropshipping
CWILL
FedEx Ship Manager
Flits
GemPages
Gorgias
Intercom
Judge.me
Klaviyo
Loox
Omnisend
Sendcloud
Shippo
Shopify Email
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo

Integrations Supported

Axis LMS
CJdropshipping
CWILL
FedEx Ship Manager
Flits
GemPages
Gorgias
Intercom
Judge.me
Klaviyo
Loox
Omnisend
Sendcloud
Shippo
Shopify Email
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

$10.52 per 3kg
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

Parcel Daily

Company Location

Malaysia

Company Website

www.parceldaily.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

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