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What is Parlant?

Parlant is an open-source framework meticulously crafted for production, aimed at developing AI chat agents that comply with industry standards while adeptly handling rising complexity. It equips developers with the ability to build conversational agents that are not only adaptive but also iterative and transparent, leveraging natural-language behavior modeling techniques that incorporate a variety of components such as guidelines, journeys, canned responses, retrievers, glossaries, and tools, all of which can be managed through version control via Git. The framework's guidelines enable developers to finely tune agent behavior according to contextual factors, while the journey feature delineates multi-step interaction paths; canned responses ensure consistency during critical exchanges, and explainability tools provide clarity regarding the agents' decision-making processes. Furthermore, the tools are designed to align with established guidelines during operation, fostering a clear separation between business logic and conversational dynamics, thereby enhancing cooperation between developers and business stakeholders. In addition, built-in functionalities such as session persistence, tracking of tool outcomes across different sessions, and a user-friendly React chat widget further streamline the integration process, simplifying implementation for developers. This holistic approach not only ensures that users can craft highly efficient and compliant conversational agents but also allows them to tailor these agents specifically to meet unique requirements and objectives. Ultimately, the Parlant framework represents a significant advancement in the realm of conversational AI development.

What is Kodif?

Kodif is a leader in the realm of customer support AI, reshaping the customer service experience through the automation of ticket resolution processes and providing agents with sophisticated tools. This groundbreaking platform streamlines support workflows, facilitating faster and more efficient problem-solving while preserving a critical human touch. By seamlessly integrating with a variety of customer service platforms, Kodif ensures that inquiries are handled smoothly across diverse channels. Its primary objective is to deliver tailored support solutions that align with the unique needs of each client. The AI agent within Kodif assists in resolving tickets through multiple communication avenues, including chat, SMS, social media, and email, enabling seamless transitions and acting as an AI copilot to enhance customer experience teams. Moreover, the platform features capabilities such as monitoring progress, crafting customized responses, executing tasks like refunds or cancellations, and aggregating data to provide valuable insights and analytics. In essence, Kodif is committed to transforming customer support by merging automation with personalized service, ultimately aiming to elevate client satisfaction and operational efficiency. This commitment to innovation ensures that businesses can adapt to changing customer expectations while maintaining high-quality support.

Media

Media

Integrations Supported

Git
GitHub
JavaScript
OpenAI
Python
React
TypeScript

Integrations Supported

Git
GitHub
JavaScript
OpenAI
Python
React
TypeScript

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Parlant

Date Founded

2024

Company Location

Israel

Company Website

www.parlant.io

Company Facts

Organization Name

Kodif

Company Location

United States

Company Website

kodif.ai/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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