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What is PartnerHero?
Establish teams that reflect your core values and resonate with your brand's identity. This toolkit is crafted for businesses that are in the process of expansion. We develop a customized team that harmonizes with your company culture, meets customer expectations, and addresses your specific operational needs. Moreover, we incorporate thorough training, vital tools, insightful customer data, and additional resources, allowing your operations to grow without sacrificing quality or efficiency. If you need help assessing your most recent product launch, our vast network of global Software QA specialists is ready to assist you in adhering to your release schedules while ensuring your applications and websites remain free of issues. We handle your brand with great care, treating it as if it were our own. Our moderation and trust & safety experts not only bolster your current team but also integrate seamlessly with it, maintaining your community standards across diverse languages and time zones. We provide a comprehensive range of testing services, which include regression, snapshot, system integration, functional, exploratory, and black box testing. In addition, we offer user acceptance testing, localization testing, policy and workflow consulting, as well as strategies aimed at online risk mitigation to keep your operations secure and effective. Our dedication to your success goes beyond merely fulfilling requirements; we strive to enhance your brand's standing within the digital realm, ultimately ensuring lasting growth and recognition. By prioritizing your needs, we help create a more robust foundation for your business's future.
What is Equinox?
Equinox has transformed the landscape of proactive live chat, effectively engaging SaaS prospects and users while also fostering their long-term loyalty as paying customers. By implementing our solutions, you can increase your qualified leads tenfold without additional expenses aimed at boosting visitor traffic! Furthermore, Equinox offers a promise to match or surpass your customer satisfaction metrics within 90 days, or else you pay nothing! We recognize the challenges you face; despite the need for improved customer satisfaction ratings, a shortage of support representatives leads to delays in responses. Your internal team is likely feeling inundated with the high volume of incoming tickets and chat requests. Relying solely on reactive chat falls short of establishing genuine connections with your website visitors and clients. Consequently, you may be missing out on numerous positive customer interactions each month, which are vital for minimizing churn and meeting your financial objectives. This is exactly where Equinox can step in to create a significant impact. By collaborating with us, you can revamp your customer engagement strategy and achieve significant, measurable outcomes that propel your business forward. This partnership not only enhances your operational efficiency but also empowers your team to focus on delivering the exceptional service your customers deserve.
Integrations Supported
Gorgias
Freshchat
Freshdesk
Front
Google Workspace
Help Scout
Intercom
Keap
Klipfolio
LiveChat
Integrations Supported
Gorgias
Freshchat
Freshdesk
Front
Google Workspace
Help Scout
Intercom
Keap
Klipfolio
LiveChat
API Availability
Has API
API Availability
Has API
Pricing Information
$10 per hour
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
PartnerHero
Company Website
www.partnerhero.com
Company Facts
Organization Name
Equinox Agents
Company Location
United States
Company Website
equinoxagents.com