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What is Patch Retention?

Patch Retention is an all-encompassing platform designed to boost customer retention by offering a wide range of tools that promote engagement and loyalty among clients. Its features include automated customer journeys, email and SMS marketing, a chat widget for seamless communication, as well as analytics and insights that aid businesses in understanding customer interactions. In addition, it provides referral programs and customer segmentation tools that enable companies to tailor their communications while gaining deeper insights into customer behaviors. A key component of Patch Retention is its RFM (Recency, Frequency, Monetary) analysis, which allows businesses to obtain detailed insights into their customer demographics, facilitating the development of highly effective retention strategies. By integrating these functionalities, Patch Retention aims to enhance customer loyalty, reduce churn rates, and support ongoing business growth. This comprehensive methodology not only strengthens the relationship between companies and their customers but also fosters a proactive approach to meeting customer needs. Ultimately, Patch Retention positions businesses to thrive in a competitive landscape by prioritizing customer satisfaction and engagement.

What is Innervation?

Customer engagement emphasizes building lasting and meaningful emotional connections with consumers, which can greatly influence their buying habits. When customers are deeply engaged, they tend to make more purchases, advocate for the brand, and display increased loyalty. Innervation offers a diverse range of customer engagement solutions and technologies that enable retailers to utilize their sales and payment data to improve the customer experience while driving revenue. Through the use of either a physical gift card or a virtual voucher, consumers can obtain precisely what they desire, whether shopping at a local store or through an online platform. The Gifting Service from Innervation provides merchants with a simple yet effective tool designed to enhance sales, integrating effortlessly across all customer interaction channels while simplifying the distribution of gift cards or virtual vouchers. In addition, this service is bolstered by our sophisticated reconciliation system, which guarantees a seamless experience for both merchants and customers. By employing these resources, retailers can develop a more engaging and fulfilling shopping environment. Ultimately, the aim is to create a dynamic and personalized shopping experience that resonates with consumers on multiple levels.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$40.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Patch Retention

Date Founded

2011

Company Location

United States

Company Website

patchretention.com

Company Facts

Organization Name

Innervation Pan African Payments

Company Location

South Africa

Company Website

www.innervation.co.za/

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

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