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What is Patients Know Best?

Patients Know Best (PKB) serves as a digital platform that provides secure personal health records, enabling individuals to manage and access their health information from a single, centralized site. Users can easily examine their medical histories, test outcomes, prescribed medications, and care strategies, while also sharing this information with healthcare professionals, caregivers, and loved ones, which enhances their engagement in health-related decisions. By integrating health data from a variety of sources, including hospitals, general practitioners, and specialists, PKB creates a user-friendly online account that is accessible from any device with internet connectivity. Among its key features are secure messaging options for communication with healthcare providers, tools for tracking symptoms and monitoring health conditions, and customizable privacy settings that give patients control over their information sharing. Furthermore, PKB allows for connections with wearable devices, enabling users to keep track of their health metrics in real-time, thereby significantly improving their ability to oversee their health effectively. This holistic approach not only leads to improved health outcomes but also cultivates a collaborative dynamic between patients and their healthcare teams, fostering a stronger partnership in the journey towards better health management. Ultimately, PKB empowers patients to be proactive participants in their own healthcare, resulting in more informed choices and enhanced overall wellbeing.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Patients Know Best

Date Founded

2008

Company Location

United Kingdom

Company Website

patientsknowbest.com

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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