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What is Patients Know Best?

Patients Know Best (PKB) serves as a digital platform that provides secure personal health records, enabling individuals to manage and access their health information from a single, centralized site. Users can easily examine their medical histories, test outcomes, prescribed medications, and care strategies, while also sharing this information with healthcare professionals, caregivers, and loved ones, which enhances their engagement in health-related decisions. By integrating health data from a variety of sources, including hospitals, general practitioners, and specialists, PKB creates a user-friendly online account that is accessible from any device with internet connectivity. Among its key features are secure messaging options for communication with healthcare providers, tools for tracking symptoms and monitoring health conditions, and customizable privacy settings that give patients control over their information sharing. Furthermore, PKB allows for connections with wearable devices, enabling users to keep track of their health metrics in real-time, thereby significantly improving their ability to oversee their health effectively. This holistic approach not only leads to improved health outcomes but also cultivates a collaborative dynamic between patients and their healthcare teams, fostering a stronger partnership in the journey towards better health management. Ultimately, PKB empowers patients to be proactive participants in their own healthcare, resulting in more informed choices and enhanced overall wellbeing.

What is Carelo?

Carelo offers an all-inclusive care management solution tailored for domiciliary care providers across the UK, effectively uniting office staff, caregivers, and families on a single platform. Office teams can efficiently manage schedules and monitor visits, while caregivers have the capability to check in and out using GPS through a mobile application, document care notes, manage medication records (eMAR), and keep care charts updated, all available offline. Families benefit from their own app that allows them to track visits and notes made by caregivers. Key features include electronic call monitoring, a compliance suite called Matrix that supports training, supervision, and spot checks, as well as tools for managing timesheets, holiday tracking, incident reporting, body maps, messaging, and customizable exports. Additionally, Carelo provides Carelo AI, a personalized assistant that leverages the company's specific data, and Live Tracking, enabling real-time monitoring of caregivers’ movements between check-ins and check-outs. Monthly plans begin at £59, depending on the number of active caregivers, and include unlimited user accounts and office logins, along with free data migration and the first month at no cost. This innovative system fosters a seamless connection among all participants in the caregiving journey, ensuring everyone remains informed and engaged. With such comprehensive features, Carelo stands out as a leader in care management solutions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

£59/month
£59/month for up to 15 active carers; monthly plans can be canceled at any time. Prices exclude VAT; the first month is free. Setup and migration are free, and service users and office logins are unlimited. Annual billing saves 20–40%. Optional Carelo AI starts at £39/month and is billed from activation, not included in the free month. Live Tracking starts at £19/month. Add-ons are priced by active-carer band.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

Patients Know Best

Date Founded

2008

Company Location

United Kingdom

Company Website

patientsknowbest.com

Company Facts

Organization Name

Myfinity Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

carelo.co.uk

Categories and Features

Patient Portal

Not specified

Categories and Features

Home Care

Not specified

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