Carelo Verified Customer Reviews (2026)

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

CHARMS is a robust online case management platform designed to oversee every element of record maintenance for various services, including foster care, adoptions, residential care for children, supported housing, and recruitment for foster carers. Operating as a non-profit entity, SCN remains under private ownership and is guided by sociocratic principles, ensuring that all staff and clients contribute to the evolution and enhancement of the CHARMS Community. This inclusive approach allows everyone—employees, customers, suppliers, and especially the users of CHARMS—to voice their opinions on the platform's development and functionality. By prioritizing the safeguarding of sensitive information, CHARMS empowers educators, social workers, and other care providers to concentrate on their vital responsibilities without concern. Ultimately, this commitment to privacy and community engagement fosters a supportive environment for all stakeholders involved.

Unique IQ stands out as a respected software solution for home care management, catering to a variety of care environments such as domiciliary, supported living, live-in, complex, and reablement care providers. The platform seamlessly combines crucial features such as rostering, care planning, electronic medication administration records (eMAR), visit verification, financial oversight, and reporting, enabling office staff to concentrate on delivering care rather than drowning in administrative duties. Caregivers have the advantage of a mobile app that functions offline, while managers benefit from real-time insights and easily accessible records for audits. Moreover, our integrated artificial intelligence aids care providers in collaboratively developing care plans and spotting potential issues in visit notes before they escalate into serious challenges. The authentic two-way messaging system strengthens communication between office personnel and caregivers, while our Defined Access Rights feature guarantees that organizations with multiple branches can maintain stringent control over information accessibility. When you choose to contact us, you'll interact with a real person, highlighting our dedication to acting as your partner in care technology, rather than just another vendor. This commitment to personalized interaction not only reinforces our mission but also enhances the quality of care delivery through our innovative solutions. As we continue to evolve, we remain focused on meeting the unique needs of care providers, ensuring that they have the tools necessary to deliver exceptional service.