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What is Carelo?

Carelo offers an all-inclusive care management solution tailored for domiciliary care providers across the UK, effectively uniting office staff, caregivers, and families on a single platform. Office teams can efficiently manage schedules and monitor visits, while caregivers have the capability to check in and out using GPS through a mobile application, document care notes, manage medication records (eMAR), and keep care charts updated, all available offline. Families benefit from their own app that allows them to track visits and notes made by caregivers. Key features include electronic call monitoring, a compliance suite called Matrix that supports training, supervision, and spot checks, as well as tools for managing timesheets, holiday tracking, incident reporting, body maps, messaging, and customizable exports. Additionally, Carelo provides Carelo AI, a personalized assistant that leverages the company's specific data, and Live Tracking, enabling real-time monitoring of caregivers’ movements between check-ins and check-outs. Monthly plans begin at £59, depending on the number of active caregivers, and include unlimited user accounts and office logins, along with free data migration and the first month at no cost. This innovative system fosters a seamless connection among all participants in the caregiving journey, ensuring everyone remains informed and engaged. With such comprehensive features, Carelo stands out as a leader in care management solutions.

What is CareOS?

CareOS is an all-encompassing care management solution tailored for home care providers operating in the UK. This innovative platform brings together a range of essential features, including scheduling and rostering, care planning, electronic medication administration records (eMAR), a mobile application for caregivers that supports visit check-ins and note-taking, a family portal, and payroll and invoicing capabilities, all while adhering to CQC compliance standards. With the implementation of CareOS, agencies can proficiently oversee services such as domiciliary care, supported living, and live-in care, thereby reducing reliance on outdated paper systems and spreadsheets. The software integrates care records, rosters, and compliance documents into a cohesive and efficient system, which greatly improves operational productivity. CareOS employs a clear pricing structure based on a per-client fee, making it user-friendly and accessible as a web application for administrative personnel, as well as mobile applications for caregivers available on both iOS and Android platforms. Created by Byte River Ltd. in Bristol, CareOS seeks to transform the management of home care services in the area, offering a modern solution to an evolving industry. Ultimately, this platform not only streamlines operations but also enhances the overall quality of care provided to clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

£59/month
£59/month for up to 15 active carers; monthly plans can be canceled at any time. Prices exclude VAT; the first month is free. Setup and migration are free, and service users and office logins are unlimited. Annual billing saves 20–40%. Optional Carelo AI starts at £39/month and is billed from activation, not included in the free month. Live Tracking starts at £19/month. Add-ons are priced by active-carer band.
Free Trial Offered?

Pricing Information

£9/client/month (min. £100/mon
Per-client pricing, no per-user or per-carer fees. From £9 per client per month on a 24-month agreement, or £10 per client per month on 12 months, with a £100 per month minimum. Onboarding and data migration from your previous system are included. Full pricing is published on the CareOS website.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Myfinity Ltd

Date Founded

2025

Company Location

United Kingdom

Company Website

carelo.co.uk

Company Facts

Organization Name

CareOS (Byte River Ltd)

Date Founded

2022

Company Location

United Kingdom

Company Website

careos.uk

Categories and Features

Home Care

Not specified

Categories and Features

Home Care

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Payroll Management
Scheduling
Visit Verification

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