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What is Peak Transit?

Peak Transit offers specialized software solutions for Computer-Aided Dispatch and Automatic Vehicle Location (CAD/AVL), along with intuitive applications for passengers and advanced hardware, all designed to optimize fleet management and elevate the rider experience. Their CAD/AVL system for fixed routes provides comprehensive oversight through a centralized dashboard that facilitates real-time vehicle tracking, schedule compliance, and effective resource allocation. The customizable mobile applications keep passengers updated with instant transit notifications, greatly improving communication and user satisfaction. Furthermore, Mobile Data Terminals (MDTs) give drivers vital tools to enhance their efficiency and communication, allowing them to access schedules, alerts, and details about onboard equipment status. Automatic Voice Announcements guarantee that passengers receive clear and accessible notifications, aligning with transit regulations and fostering inclusivity. By incorporating these innovative features, Peak Transit not only boosts operational effectiveness but also significantly enriches the travel experience for its users, ensuring that every journey is smooth and well-informed. Ultimately, this commitment to enhancing both technology and communication has positioned Peak Transit as a leader in the transit industry.

What is Advanced Customer Information System (A-CIS)?

Knowledge serves as a powerful resource. In today's fast-paced environment, having access to instantaneous information is essential for maintaining high levels of customer satisfaction. Wabtec's Advanced Customer Information System (A-CIS) utilizes real-time data and predictive analytics to provide rail passengers with timely updates, thus enhancing their overall travel experience. The intuitive web-based graphical interface for operators allows for various functionalities, including scheduled and real-time train arrival notifications, customizable audio and visual messages, live audio announcements, integrated text-to-speech features, pre-designed message templates, and a macro system for efficiency. Moreover, it includes an API for streamlined message management and a mobile interface that enables operators to deliver announcements both remotely and on-site. In addition, Wabtec's A-CIS continuously monitors servers, station control units, and audio-visual systems to promptly alert operators and maintenance teams about any malfunctions, thereby ensuring that critical components like servers, station control units, serial and IP signs, and audio equipment such as DSPs and amplifiers remain functional. This proactive monitoring not only enhances reliability but also significantly contributes to a more seamless transit experience for all users, making it a vital part of modern rail operations. By prioritizing communication and information flow, Wabtec's A-CIS ultimately fosters greater trust and satisfaction among passengers.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Peak Transit

Date Founded

2012

Company Location

United States

Company Website

www.peaktransit.com

Company Facts

Organization Name

Wabtec

Date Founded

1869

Company Location

United States

Company Website

www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis

Categories and Features

Categories and Features

Public Transportation

Not specified

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