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What is Pega Co-Browse?

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.

What is Cobrowse.io?

Cobrowse.io offers a groundbreaking co-browsing solution designed to enhance customer support by allowing agents to interact with clients' online or mobile experiences in real time. This live screen-sharing feature empowers agents to guide customers through complex processes, address problems, and deliver accurate responses to their questions. The platform integrates effortlessly with a range of customer service applications while emphasizing user privacy, featuring automatic redaction tools to safeguard sensitive information. By implementing Cobrowse.io, organizations can boost agent efficiency, reduce resolution times, and improve customer satisfaction through more personalized and effective interactions. This innovative approach ultimately strengthens the bond between customers and support representatives, leading to a more positive overall experience. As a result, businesses are better equipped to meet their clients' needs in a rapidly evolving digital landscape.

Media

Media

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant
Freshdesk
Genesys Cloud CX
Intercom
Salesforce
Talkdesk
Zendesk

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant
Freshdesk
Genesys Cloud CX
Intercom
Salesforce
Talkdesk
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$18 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pega

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/customer-service/cobrowse

Company Facts

Organization Name

Cobrowse.io

Date Founded

2018

Company Location

United States

Company Website

cobrowse.io

Categories and Features

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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