Pega Co-Browse vs. Kasm Workspaces

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.

Kasm Workspaces enables you to access your work environment seamlessly through your web browser, regardless of the device or location you are in. This innovative platform is transforming the delivery of digital workspaces for organizations by utilizing open-source, web-native container streaming technology, which allows for a contemporary approach to Desktop as a Service, application streaming, and secure browser isolation. Beyond just a service, Kasm functions as a versatile platform equipped with a powerful API that can be tailored to suit your specific requirements, accommodating any scale of operation. Workspaces can be implemented wherever necessary, whether on-premise—including in Air-Gapped Networks—within cloud environments (both public and private), or through a hybrid approach that combines elements of both. Additionally, Kasm's flexibility ensures that it can adapt to the evolving needs of modern businesses.