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What is Pega RPA?

Pega RPA is an advanced robotic process automation solution built to help enterprises automate workflows, reduce manual effort, and accelerate digital transformation. It enables organizations to deploy both unattended bots that run 24/7 in the background and attended bots that assist employees during real-time tasks. The platform is designed to work seamlessly with legacy systems, eliminating the need for APIs and reducing integration complexity. Using Robot Studio, developers and business users can create automation workflows in a low-code environment, speeding up implementation and reducing technical barriers. Robot Manager offers centralized oversight, allowing teams to monitor performance, manage workloads, and ensure optimal bot operation. Pega RPA also includes self-healing capabilities, enabling bots to adapt to changes and maintain reliability. The platform integrates with Pega’s broader ecosystem, combining RPA with AI, process mining, and workflow automation for end-to-end optimization. This unified approach allows businesses to automate complex processes while maintaining governance and control. By reducing errors and increasing efficiency, Pega RPA helps organizations lower operational costs and improve productivity. It also supports compliance and scalability, making it suitable for enterprise environments. The solution empowers employees by offloading repetitive tasks to digital assistants, enhancing overall performance. Overall, Pega RPA delivers a flexible, intelligent automation framework that drives efficiency and innovation across the enterprise.

What is Pega CRM?

Boost engagement and optimize automation at every stage of the customer journey. Shift away from traditional CRM platforms and embrace a holistic, journey-centric customer engagement solution. Whether you're looking to replace your current system or enhance your existing framework, Pega is ready to support you. The performance of your agents plays a vital role in your overall success, so it's important to keep your team connected, efficient, and productive, regardless of their location. Customers want to feel appreciated and cared for; provide them with proactive, personalized, and seamless experiences across all platforms. In the current competitive environment, having all-encompassing capabilities is crucial. Cut costs and enhance the effectiveness of your channels through smart automation and streamlined case management. Enable the integration and automation of tasks between teams and systems to speed up the handling of customer queries. Pega's AI-driven case management adjusts to diverse customer service demands, while predefined microjourneys based on industry best practices act as rapid deployment templates. This approach empowers you to initiate projects swiftly and effectively, ensuring your organization remains agile and responsive to evolving customer needs. By leveraging these tools, you can elevate your customer engagement strategy and drive meaningful outcomes.

Media

Media

Integrations Supported

ABBYY Mobile Capture
Capgemini Intelligent Automation Platform
ClearProcess
CognitiveScale Cortex AI
CyberArk Privileged Access Manager
Diabolocom
Documaster
Google Cloud Anti Money Laundering AI
HintEd
LinkedIn Sales Navigator
OneSpan Identity Verification
Perfect Doc Studio
Quavo
Sales Robots
Syntasa

Integrations Supported

ABBYY Mobile Capture
Capgemini Intelligent Automation Platform
ClearProcess
CognitiveScale Cortex AI
CyberArk Privileged Access Manager
Diabolocom
Documaster
Google Cloud Anti Money Laundering AI
HintEd
LinkedIn Sales Navigator
OneSpan Identity Verification
Perfect Doc Studio
Quavo
Sales Robots
Syntasa

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/platform/robotic-process-automation

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/es/products/crm-applications

Categories and Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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