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What is Pega RPA?

Pega RPA is an advanced robotic process automation solution built to help enterprises automate workflows, reduce manual effort, and accelerate digital transformation. It enables organizations to deploy both unattended bots that run 24/7 in the background and attended bots that assist employees during real-time tasks. The platform is designed to work seamlessly with legacy systems, eliminating the need for APIs and reducing integration complexity. Using Robot Studio, developers and business users can create automation workflows in a low-code environment, speeding up implementation and reducing technical barriers. Robot Manager offers centralized oversight, allowing teams to monitor performance, manage workloads, and ensure optimal bot operation. Pega RPA also includes self-healing capabilities, enabling bots to adapt to changes and maintain reliability. The platform integrates with Pega’s broader ecosystem, combining RPA with AI, process mining, and workflow automation for end-to-end optimization. This unified approach allows businesses to automate complex processes while maintaining governance and control. By reducing errors and increasing efficiency, Pega RPA helps organizations lower operational costs and improve productivity. It also supports compliance and scalability, making it suitable for enterprise environments. The solution empowers employees by offloading repetitive tasks to digital assistants, enhancing overall performance. Overall, Pega RPA delivers a flexible, intelligent automation framework that drives efficiency and innovation across the enterprise.

What is Pega Customer Service?

The success of your organization heavily relies on the contributions of your agents. It is vital to keep your team motivated, efficient, and productive regardless of where they are working. Customers must feel appreciated and looked after at all times. To meet their expectations, provide proactive, personalized, and seamless experiences across various channels. In today’s fast-paced environment, managing multiple responsibilities efficiently is crucial. Implementing intelligent automation and effective case management solutions can help minimize costs while optimizing your communication channels. Enhance and automate workflows between teams and systems to accelerate the resolution of customer inquiries. Pega’s AI-enhanced case management is tailored to fulfill varying customer service demands. With ready-to-use microjourneys shaped by industry benchmarks, you can swiftly adopt impactful strategies. This methodology ensures efficient service delivery at each interaction point and lowers the cost-to-serve for your team amidst increasing contact volumes, thereby boosting overall customer satisfaction. By prioritizing this interconnected approach, both your team and customers can experience significantly improved outcomes. Ultimately, fostering this synergy is key to long-term success and customer loyalty.

Media

Media

Integrations Supported

CyberArk Privileged Access Manager
TechSee

Integrations Supported

CyberArk Privileged Access Manager
TechSee

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/platform/robotic-process-automation

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com

Categories and Features

Robotic Process Automation (RPA)

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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