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What is Peopleware?

Peopleware is a powerful, cloud-based workforce management platform designed to bring balance and efficiency to complex staffing needs across various industries. It leverages advanced machine learning algorithms to deliver accurate forecasts of workforce demand, helping organizations prepare for fluctuations in workload over the short, medium, and long term. The platform’s scheduling capabilities enable managers to create optimal work schedules that satisfy both operational requirements and employee preferences, improving job satisfaction and retention. With intraday management tools, Peopleware allows for real-time schedule adjustments, ensuring that businesses stay agile amid unexpected changes such as absenteeism or spikes in demand. Time-off management is simplified through automated processes that promote fairness, transparency, and ease of use for employees and managers alike. The platform’s time and attendance features provide comprehensive tracking and seamless integration with payroll, reducing administrative overhead. Peopleware also offers scalable education modules to support continuous employee development and training. Its cloud infrastructure ensures enterprise-grade security, extensive integration options, and an open API for innovation. Trusted by hundreds of thousands of users worldwide, Peopleware focuses not only on delivering software but also on ensuring measurable workforce management results and return on investment. The company supports clients with configuration, training, and ongoing consultation to help achieve their WFM goals efficiently.

What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

Media

Media

Integrations Supported

Five9
MiContact Center Business
UJET
Vonage Contact Center
Zendesk

Integrations Supported

Five9
MiContact Center Business
UJET
Vonage Contact Center
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Peopleware

Date Founded

1995

Company Location

Germany

Company Website

www.peopleware.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Leave Management

Approval Process Control
Calendar Management
Employee Scheduling
FMLA Tracking
Leave & Absence Reporting
Leave Policy Management
Self Service Portal

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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