Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Connecteam Reviews & Ratings
    10,756 Ratings
    Company Website
  • Hubstaff Reviews & Ratings
    3,996 Ratings
    Company Website
  • HR Partner Reviews & Ratings
    205 Ratings
    Company Website
  • Resource Guru Reviews & Ratings
    1,043 Ratings
    Company Website
  • Paylocity Reviews & Ratings
    8,260 Ratings
    Company Website
  • Rippling Reviews & Ratings
    21,038 Ratings
    Company Website
  • DeskTime Reviews & Ratings
    954 Ratings
    Company Website
  • OrangeHRM Advanced Reviews & Ratings
    333 Ratings
    Company Website
  • ALMobile Reviews & Ratings
    29 Ratings
    Company Website
  • Time Management from ISGUS Reviews & Ratings
    27 Ratings
    Company Website

What is Peopleware?

Peopleware is a powerful, cloud-based workforce management platform designed to bring balance and efficiency to complex staffing needs across various industries. It leverages advanced machine learning algorithms to deliver accurate forecasts of workforce demand, helping organizations prepare for fluctuations in workload over the short, medium, and long term. The platform’s scheduling capabilities enable managers to create optimal work schedules that satisfy both operational requirements and employee preferences, improving job satisfaction and retention. With intraday management tools, Peopleware allows for real-time schedule adjustments, ensuring that businesses stay agile amid unexpected changes such as absenteeism or spikes in demand. Time-off management is simplified through automated processes that promote fairness, transparency, and ease of use for employees and managers alike. The platform’s time and attendance features provide comprehensive tracking and seamless integration with payroll, reducing administrative overhead. Peopleware also offers scalable education modules to support continuous employee development and training. Its cloud infrastructure ensures enterprise-grade security, extensive integration options, and an open API for innovation. Trusted by hundreds of thousands of users worldwide, Peopleware focuses not only on delivering software but also on ensuring measurable workforce management results and return on investment. The company supports clients with configuration, training, and ongoing consultation to help achieve their WFM goals efficiently.

What is NiCE Employee Engagement Manager (EEM)?

NiCE Employee Engagement Manager is a workforce management automation solution focused on improving agent flexibility and engagement. It gives contact center employees mobile access to manage schedules, shifts, and availability in real time. Self-service tools allow agents to trade shifts, request time off, and pick up extra hours with ease. EEM automates intraday schedule changes to keep staffing aligned with customer demand. AI-driven rules enable organizations to automate staffing actions while maintaining control and visibility. Real-time productivity alerts help prevent performance drops during shifts. The platform reduces manager workload by automating high-volume scheduling tasks. Employees benefit from greater autonomy and work-life balance. This flexibility helps reduce absenteeism and attrition across contact center teams. EEM supports customer-centric scheduling by aligning agent availability with service needs. As part of the NiCE CXone ecosystem, it integrates seamlessly with workforce planning and CX operations. The solution helps organizations build more engaged, productive, and resilient teams.

Media

Media

Integrations Supported

Five9
MiContact Center Business
UJET
Vonage Contact Center
Zendesk

Integrations Supported

AmplifAI
NiCE CXone Mpower
NiCE Workforce Management (WFM)

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Webinars
Online Training

Company Facts

Organization Name

Peopleware

Date Founded

1995

Company Location

Germany

Company Website

www.peopleware.com

Company Facts

Organization Name

NiCE

Date Founded

1986

Company Location

United States

Company Website

www.nice.com/products/workforce-management/nice-iex-wfm/automate

Categories and Features

Employee Scheduling

Not specified

Leave Management

Not specified

Time & Attendance

Not specified

Workforce Management

Not specified

Categories and Features

Popular Alternatives

Popular Alternatives

WorkforceHub Reviews & Ratings

WorkforceHub

Swipeclock