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What is Percept.AI?

We present an automated support solution that ensures remarkable experiences and exceptional service on a large scale. This cutting-edge system is capable of deflecting as much as 60% of incoming customer inquiries prior to ticket creation, delivering immediate responses while significantly lowering costs. By utilizing your Percept.AI agent, complex tickets are seamlessly routed to your human team, accompanied by thorough conversation summaries that empower agents to tackle tier two and three issues with 5-10 times greater efficiency. You will also receive in-depth reports on customer intents through context-aware analytics, which help you anticipate and resolve potential customer issues before they escalate. Featuring advanced natural language understanding with an accuracy rate surpassing 95%, this technology is powered by our proprietary innovations crafted by AI experts from industry giants such as Google, Facebook, Amazon, and Y-Combinator. Beyond just enhancing support, this solution significantly boosts customer satisfaction and loyalty, making it an invaluable asset for any organization. With its ability to adapt and evolve based on customer interactions, this system represents the future of customer service excellence.

What is Eney?

Eney, an AI-powered assistant developed by MacPaw for macOS, is designed to improve user engagement with their devices by combining conversational commands, task automation, and extensive system integration. This assistant functions as a sleek overlay on the side of your screen, which can be easily accessed by a simple movement of the cursor or a specific keyboard shortcut. By utilizing natural language input—whether through speech or text—users can instruct Eney to perform a wide array of tasks, such as removing backgrounds from images, summarizing audio from meetings, translating text, enhancing system performance, dispatching emails or files, toggling VPN settings, switching file formats, and much more. Eney features a hybrid architectural design that allows basic tasks to be processed locally for speed and privacy, while more complex functions are handled by cloud services when necessary. With the capability to learn from user habits and contextual situations, Eney can anticipate workflows, retain previous interactions, adapt to individual preferences, and execute multiple actions seamlessly in succession. Consequently, Eney revolutionizes the interaction experience on your Mac, making it feel more instinctive and responsive to individual user needs. This innovative approach not only streamlines productivity but also fosters a more engaging relationship between users and their technology.

Media

Media

Integrations Supported

ClearVPN

Integrations Supported

ClearVPN

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Percept.AI

Date Founded

2016

Company Location

United States

Company Website

percept.ai

Company Facts

Organization Name

MacPaw

Date Founded

2009

Company Location

United States

Company Website

macpaw.com/eney

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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