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What is Perfox?

Perfox.ai is an agentic AI platform that builds, deploys, and manages teams of high-performance AI agents with a human in the loop. These agents learn from your documents, tickets, wikis, and past conversations, monitor your communication channels 24/7, and handle requests from start to finish from research and drafting to verification and delivery. Perfox.ai works across web, email, in-app, SMS, voice, WhatsApp, and RCS. Its intelligent orchestrator assigns tasks to specialized agents, manages handoffs, checks results, and involves a human when required by your policies. Every response is grounded in trusted information and supported with citations, while every action is recorded for auditing. With built-in guardrails, policy-based escalation, and end-to-end oversight, Perfox.ai helps organizations use AI safely and efficiently for production, regulated, and customer-facing operations.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Salesforce
Slack
Zendesk

Integrations Supported

Salesforce
Slack
Zendesk
Avaya Experience Platform
DeepL
Dimension Labs
Facebook Messenger
Firebase
Genesys Cloud CX
Genesys Cloud EX
Google Maps
Intercom
Microsoft Azure
Microsoft SharePoint
NiCE CXone Mpower
OpenAI
Salesforce Agentforce Service
Stackreaction
Tungsten Communications Manager
Twilio

API Availability

API Availability

Has API

Pricing Information

Outcome-based pricing you pay for resolutions (a request taken end-to-end to a delivered outcome), not per seat. Plans bundle a monthly resolution allowance with agent teams, channels, integrations and support tiers. Messaging and telephony (voice minutes, WhatsApp/RCS) pass through at cost plus a small handling fee. Annual billing saves roughly 20% versus monthly.
Free Trial Offered?

Pricing Information

Volume based pricing
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Perfox

Date Founded

2025

Company Location

India

Company Website

perfox.ai/

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

AI Agent Builders

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Employees

Not specified

AI Orchestration

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Generative AI

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

Voice Bot

Not specified

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