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What is Personetics Assist?

Assist represents a cutting-edge chatbot solution that harnesses AI to provide customers with personalized, contextually appropriate, and immediate support options. Distinct in the financial services realm, Personetics Assist is the sole digital self-service platform specifically tailored for this sector. Presently, it is adopted by leading financial organizations, offering specialized assistance to millions of users and enhancing their overall experience. Institutions that utilize Assist witness notable improvements in operational efficiency, greater customer satisfaction, higher Net Promoter Scores, and accolades from esteemed industry awards. This adaptable solution is designed for effortless integration across multiple customer interaction platforms, such as the bank's website, mobile apps, well-known messaging services like Facebook Messenger, and voice-activated systems like Amazon Alexa. By delivering such an extensive array of services, Assist empowers financial institutions to cultivate stronger relationships with their clientele, ultimately fostering loyalty and trust. In doing so, it positions these institutions as frontrunners in customer engagement within the competitive financial landscape.

What is Acqueon?

Our offerings empower clients to effortlessly transition between digital self-service options and human representatives, facilitating a fluid experience. This capability allows agents to recognize customer context effectively, guiding them toward the most suitable next steps. Additionally, managers are equipped to make more informed and strategic business choices. This holistic approach enhances overall customer satisfaction and operational efficiency.

Media

Media

Integrations Supported

Alexa
Amazon Connect
Facebook Messenger
Plaid
ServEngage
ServSecure

Integrations Supported

Alexa
Amazon Connect
Facebook Messenger
Plaid
ServEngage
ServSecure

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Personetics

Date Founded

2011

Company Location

United States

Company Website

personetics.com/assist/

Company Facts

Organization Name

Acqueon

Date Founded

2005

Company Location

United States

Company Website

www.acqueon.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

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