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What is Pier39.ai?

An order confirmation page is attention a store has already earned and rarely uses. Pier39 AI fills that space with offers funded by advertisers and hands the shopper store credit when they act on one. That credit pulls first-time buyers back for a second order. Because advertisers pay for the placement, merchants keep revenue on each order without giving up margin or layering another discount onto their catalog. Store owners approve what runs and can shut out any category that competes with what they sell. Installation takes a few minutes on Shopify with no developer involved, and the platform also works with Wix, WooCommerce, Salesforce Commerce, Adobe Commerce, and Webflow. The network covers over 1,500 stores and more than 150 advertisers. Useful to DTC brands, ecommerce operators, and retention teams responsible for revenue per order and customer lifetime value.

What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

Media

No images available

Media

Integrations Supported

Shopify
WooCommerce
CWILL
DSers
EComposer
Fera
Gorgias
Klaviyo
Omnisend
Ryviu
ShipStation
Shippo
Shopify Email
Shopify Flow
UpOrder
Webflow
Weglot
Wix
Yotpo
Zendesk

Integrations Supported

Shopify
WooCommerce
CWILL
DSers
EComposer
Fera
Gorgias
Klaviyo
Omnisend
Ryviu
ShipStation
Shippo
Shopify Email
Shopify Flow
UpOrder
Webflow
Weglot
Wix
Yotpo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free to install. Merchants earn revenue on every transaction.
Free Version
Free Trial Offered?

Pricing Information

$11 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pier39 AI

Date Founded

2024

Company Location

United States

Company Website

pier39.ai

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Categories and Features

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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Popular Alternatives