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What is PingOne Protect?

Protect your accounts from takeovers, fraudulent registrations, and the fatigue associated with multifactor authentication by utilizing PingOne Protect's extensive capabilities. This advanced solution evaluates multiple attack vectors, assigns risk levels, and delivers insightful data, facilitating the deployment of countermeasures that effectively block potential dangers while allowing legitimate users to authenticate with ease. By employing intelligence-based policies, PingOne Protect synthesizes results from various risk factors to create a holistic risk score. This score is associated with specific policies that determine the amount of friction experienced by users during interactions, including methods such as CAPTCHA, password resets, selfie verifications, and push notifications. To maximize the accuracy of the predictors, consolidate them, incorporate signals from outside sources, and apply overrides when necessary. The predictors include bot detection, IP velocity, user velocity, unusual velocity patterns, discrepancies in user location, IP reputation assessments, use of anonymous networks, behavioral risks, user-based risk models, detection of new devices, identification of suspicious devices, and custom or third-party predictors, all of which contribute to a robust risk management strategy. By implementing these comprehensive strategies, organizations can greatly enhance their defenses against a wide range of cyber threats and maintain user trust in their security measures. This proactive approach not only secures sensitive information but also improves the overall user experience by minimizing disruptions.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Abstract Security
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Knak
Streamline AI
Verizon Cloud

Integrations Supported

Abstract Security
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Knak
Streamline AI
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ping Identity

Date Founded

2002

Company Location

United States

Company Website

www.pingidentity.com/en/platform/capabilities/threat-protection/pingone-protect.html

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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