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What is Pivony?

Consumer behaviors and the individuals behind them have experienced unprecedented shifts in recent times, leading to the creation of Pivony as a direct response to the global pandemic. It is essential to thoroughly analyze the support inquiries from your users instead of merely offering generic responses. By utilizing AI-driven technology, you can identify specific user segments that exhibit similar concerns, challenges, or suggestions. Pivony aids in deciphering the enormous amounts of conversational and text-based data across diverse platforms where consumers vocalize their authentic opinions. Gaining insights from this data more rapidly than your competitors can provide a significant edge in the marketplace. Pivony methodically examines the platforms that matter to you, drawing out insights regarding your customers' discussions about your brand, products, and services. Additionally, with its sophisticated AI capabilities, Pivony organizes users engaged in dialogues about particular topics, allowing you to connect with your target audience seamlessly and efficiently. This innovative tool not only deepens your understanding of customer sentiment but also strengthens your overall business strategy. As a result, leveraging Pivony can lead to more informed decision-making and enhanced customer engagement.

What is Graphika?

Graphika employs cutting-edge artificial intelligence to craft some of the most detailed social media ecosystem maps in existence. Our innovative analytical methods and tools empower our partners to navigate the complexities of online networks effectively. The intelligence team utilizes a unique, patented set of technologies and methodologies to create and apply thorough analytical strategies that tackle difficult questions surrounding digital communications. Widely recognized for our expertise, Graphika's analysis and investigations team specializes in pinpointing and studying detrimental online networks. We actively engage with a diverse range of stakeholders, including industry collaborators, academic institutions, governmental bodies, and non-profit organizations, frequently releasing comprehensive reports that address various topics, from state-sponsored influence efforts to violent conspiracy theories and targeted harassment campaigns. With a firm belief in transparency and public education, we are dedicated to illuminating these urgent matters and fostering a better understanding of their implications in society. Our ongoing research efforts continue to evolve, reflecting the shifting landscape of online interactions.

Media

Media

Integrations Supported

Amazon
Facebook
Trello
YouTube
Zendesk

Integrations Supported

Amazon
Facebook
Trello
YouTube
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pivony

Date Founded

2020

Company Location

United States

Company Website

pivony.com

Company Facts

Organization Name

Graphika

Date Founded

2013

Company Location

United States

Company Website

graphika.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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